Veeva CRM and Veeva Vault System Administration.

IKCON TECHNOLOGIES INC delivers exceptional IT services and solutions that provide clients with definite edge over competitors and promoting highest standards of quality. We are currently looking for a [Veeva CRM and Veeva Vault System Administration.] with one of our clients in [South plain Field], [NJ]. If you are actively looking for opportunities, please send us your updated resume with your contact details. JOB TITLE Veeva CRM and Veeva Vault System Administration. CITY South plain Field STATE NJ TAX TERMS W2 EXPERIENCE 10+ Years INTERVIEW MODE Skype/Video Call Job Description: Veeva CRM and Veeva Vault System Administration primary duty is to improve business processes with technology and provide global functional and process support. Candidates must have a solid understanding of Customer Relationship Management, especially as it relates to the Commercial organization in the pharmaceutical industry, and experience with Veeva CRM enabling these functions. In addition, this role will also be responsible for managing process improvements, enhancements, and day to day issues for commercial Veeva Vault applications such as PromoMats and MedComms. These are power user types of roles, with some level of functional understanding of the implemented design, leveraging project and process support documentation and resources. Candidate must be self-directed, be a great team player, and have excellent communication skills in order to be considered for this role. Preference given to those candidates who have experience in life sciences or FDA regulated industries. The Contract, Veeva CRM and Veeva Vault System Administration ensures adherence to relevant regulatory requirements (e.g. 21 CFR Part 11 / EU Annex 11, GDPR) and company Standard Operating Procedures (SOPs) as appropriate. ESSENTIAL FUNCTIONS Primary duties/responsibilities:

• Act as a Business Analyst, working with the business to understand commercial (Sales, Medical Science Liaison, Market Access, Marketing, Medical Communications etc.) processes and requests for enabling appropriate solutions.
  • Knowledge of Salesforce and Veeva Vault Administration
  • Knowledge of Veeva CRM modules
  • Knowledge of document workflows in Veeva Vault, especially those related to PromoMats and MedComms
  • Familiarity with Pharmaceutical Sales processes
  • Support of Veeva CRM end user Incidents
  • Ad hoc data loads into Veeva CRM and Vault applications as per user needs
  • Veeva CRM configuration/ LOV updates as per process
  • Help in How to Questions from End Users
  • Following of Industry standards and best practices of Veeva CRM
  • Reporting and presentations to Customer
  • Gather & document business requirements
  • Work on items such as page layouts, data loaders, permission sets, and more
  • Business Process Mapping, Business Requirements, Functional Requirements, Test Cases, User Guides and Admin Guides
  • Veeva certifications desired
• Understand and support master data governance for commercial business processes.
• Support and provide guidance on reporting needs
• Respond to requests for power user support and be available to address Tier 1 support (process support, master data, user access, user support and other non-technical issues)
• Maintain current knowledge base of solutions and work with Tier 2 and 3 support sustainment teams to facilitate technical break / fixes
• Provide Commercial process support, best practices, and guidance as needed.
• Ability to prioritize and juggle multiple concurrent projects and day-to-day requests.

• A Bachelor's degree in Computer Science, Information Systems or other related field and a minimum of 7 years in a pharmaceutical, biotechnology or other regulated environment OR equivalent experience and/or education.

• 3+ years of relevant CRM System Admin Experience
• 3+ years of experience with Veeva CRM, OpenData, Network, Nitro solution
• 2+ years of experience with Veeva Vault systems, especially PromoMats and MedComms
• Advanced skill level with Microsoft Office, especially Excel
• Strong communication and training skills, and patience
• Ability to read, understand, and follow complex instructions
• People-oriented enjoys interacting with people and working on group projects
• Excellent verbal and written communication and skills.
• Ability to work independently and collaboratively, as required, in a fast-paced, matrixed, team environment consisting of internal and external team members.
• Analytical thinker with excellent problem-solving skills and the ability to adapt to changing priorities and deadlines.
• Excellent planning, organization and time management skills including the ability to support and prioritize multiple projects.

• Up to 10% travel