Key Responsibilities:
- Contacting Debtors: Reaching out to customers via phone, email, or mail to discuss overdue payments.
- Negotiating Payment Plans: Working with debtors to establish repayment schedules or alternative payment arrangements.
- Maintaining Account Records: Updating and managing account information, including payments, refunds, and adjustments.
- Addressing Customer Inquiries: Responding to customer questions and concerns related to billing and collections.
- Monitoring Accounts: Identifying outstanding debts, analyzing payment history, and proactively addressing potential issues.
- Processing Payments: Ensuring timely and accurate processing of payments received.
- Resolving Billing Issues: Investigating and resolving discrepancies or disputes related to invoices.
- File Preparation for Court: Prepare all paperwork needed for small claim courts from start to finish as well as attend court hearings in person.
Required Skills:
- Communication: Strong interpersonal and written communication skills are essential for interacting with debtors and other stakeholders.
- Negotiation: Ability to negotiate payment arrangements and resolve disputes.
- Problem-Solving: Identifying and resolving issues related to overdue accounts.
- Analytical Skills: Analyzing payment history and identifying trends.
- Computer Skills: Proficiency in using computer systems and software for managing accounts and communications.
- Knowledge of Collection Laws: Understanding and adhering to relevant regulations.
Qualifications:
- Previous experience (at least 2 years) as a Collection Specialist position
- Proficient with Microsoft Office and QuickBooks (minimum 2 years’ experience)
- Strong organization skills
- Strong customer service skills
- Compliance: Adhering to relevant collection laws and regulations.