Are you looking for an exciting opportunity to work with a leading company in the digital marketing and sales industry? Look no further, because THE MPM GROUP, INC. is seeking a highly motivated and skilled Online Chat Representative to join our team!
As an Online Chat Representative, you will play a crucial role in providing excellent customer service and support through our online chat system. You will be the first point of contact for our clients and potential customers, representing our brand and ensuring their satisfaction with our products and services.
Key Responsibilities:
- Manage and respond to incoming chats from customers, providing timely and accurate information
- Proactively engage with website visitors to assist with their queries and provide product recommendations
- Build and maintain strong relationships with customers through friendly and professional communication
- Keep up-to-date with product knowledge and promotions to provide accurate and helpful information to customers
- Monitor customer reviews and feedback, and escalate any issues or concerns to the appropriate department
- Collaborate with other team members to resolve technical issues and ensure a smooth customer experience
- Maintain customer records and update product information to ensure accuracy and efficiency
Qualifications:
- High school diploma or equivalent; college degree preferred
- Prior experience in customer service, preferably in the online chat support
- Excellent written and verbal communication skills, with the ability to type quickly and accurately
- Proficient in using online chat platforms and comfortable navigating multiple tabs and windows simultaneously
- Knowledgeable in basic computer programs such as Microsoft Office
- Highly organized and able to multitask in a fast-paced environment
- Ability to work independently and as part of a team to meet targets and deadlines
- Strong problem-solving and critical thinking skills
- Positive and empathetic attitude towards customers
- Available to work flexible schedules, including weekends and holidays
Why Work with Us:
At THE MPM GROUP, INC., we value our employees and recognize their hard work and dedication. Here are some of the reasons why you should join our team:
- Competitive salary and benefits package
- Opportunities for career growth and development
- Supportive and collaborative work environment
- Dynamic and innovative company culture
- Chance to work with top-notch clients and projects in the digital marketing and sales industry
Join us and be a part of our mission to provide exceptional customer service and support to our clients. Apply now and become an integral part of THE MPM GROUP, INC. family!