Growing company located in Vineland, is seeking a Customer Service Representative for a temporary position. This is an on-site position! The hours are either 8:30am to 4:30pm or 9am to 5pm - Monday through Friday. Great working environment!
RESPONSIBILITIES:
Review and verify completion of all service tickets for accuracy and thoroughness
Ensure technician notes, material usage, time entries, and job photos are properly documented
Identify missing or inconsistent information and coordinate with field technicians, dispatchers, or CSRs to resolve discrepancies
Confirm arrival and departure times through GPS tracking when applicable
Validate scope of work completion against job requirements
Organize and prepare final closeout packages using standard document tools (e.g., PDF editors, Word documents)
Support the billing team by submitting clean, compliant work orders for invoicing
Maintain records of closeout completions and escalate aged or unresolved tickets
Participate in team meetings, provide status updates, and contribute to process improvement discussions
Answer phone calls for customer service requests; provide customers with the appropriate timing for when the technician will arrive onsite
Reference client service history for new work orders created to ensure proper authorization, credit limits/payment information/COD status, and identify any possible discrepancies
Provide hourly rates, pricing holds, and take payment information when applicable
Route calls to the appropriate departments/individuals
QUALIFICATIONS:
High School Diploma or equivalent (Associate’s or technical degree preferred)
Comfortable working in a fast-paced environment with shifting priorities
Prior experience with service management software and GPS platforms is a plus
Proficiency in Microsoft Word, Excel, & Outlook
Strong attention to detail and ability to identify inconsistencies or incomplete documentation
Proficient in reviewing digital files, editing PDFs, and preparing formatted job documents
Ability to work independently with minimal oversight and manage time effectively
Strong communication skills and ability to interact with both office staff and field technicians