Job SummaryThe primary responsibility of the Operations Admin - PS Inside is to assist and support the Public Sector Inside Sales team and customers by processing overflow work from the sales team. The Operations Admin will learn and carry out a variety of process-driven tasks that include, but are not limited to, managing communications, placing orders, quoting, working in business application software, and fielding requests.This position will report tothe Manager of Operations Admins - PS Inside and will be performed from SHI's office location in Somerset, NJ.About UsSince 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
ResponsibilitiesInclude, but are not limited to:
Assist with Customer Relationship Management (CRM) data consistency
Field SHI.com requests from customers and forward to correct sales teams
Request information from vendors, such as invoices, pricing, and order status
Process overflow work from the sales team or operations, such as placing orders, working on renewal opportunities, and creating vendors and parts for AX
Forward Ariba (e-procurement) modifications from customers asking for a change to their current orders, handle warehouse voicemails, and perform other ad hoc duties as requested
Perform order entry, review and respond to e-mails, and collect order status
Regularly engage with district managers, partner teams, and vendors
Qualifications
Highschool diploma/GED
Customer service and/or customer facing experience
Proficiency in the following applications/platforms:
Microsoft Office - specifically Word, Excel, PowerPoint, and Outlook
Well-rounded working knowledge of SHI’s tools including:
MySHI, AX, BI, CRM, SharePoint, and quoting
Required Skills
Ability to learn fast, absorb knowledge, and apply newly learned information daily
Detail-oriented with the ability to multi-task and complete projects in an expeditious and comprehensive manor
Ability to work both individually and in a team environment
Exceptional written and verbal communication skills with the ability to clearly communicate
Strong time management and organization skills
Possess an upbeat attitude with the desire to learn new skills
Self-motivated with the ability to engage in independent work to increase job related knowledge and skills
Preferred Skills/Qualifications:
Some college preferred
Windows OS experience is a plus
Additional Information
The estimated annual pay range for this position is $31,200 - $40,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Refer a friend to this job (https://careers-shi.icims.com/jobs/19054/operations-admin-ps-inside/job?mode=apply&apply=yes&iniframe=1&hashed=-336032949)Need help finding the right job?We can recommend jobs specifically for you!Job Locations US-NJ-SomersetRequisition ID 2025-19054Approved Min (Total Target Comp) USD $31,200.00/Yr.Approved Max (Total Target Comp) USD $40,000.00/Yr.Compensation Structure Flat BaseCategory Administrative/Clerical