Job Details

ID #52462423
Estado New Jersey
Ciudad Somerset
Full-time
Salario USD TBD TBD
Fuente SHI
Showed 2024-09-07
Fecha 2024-09-07
Fecha tope 2024-11-05
Categoría Etcétera
Crear un currículum vítae
Aplica ya

ASG Services Advisor

New Jersey, Somerset, 08873 Somerset USA
Aplica ya

Job SummaryThe ASG Services Advisor purpose is to focus on the customer experience and support SHI account teams and customers with the intent to build statements of work (SOW) for services opportunities.This position will report to the ASG Services Manager in the ASG Services department.This position is required to report to the SHI Somerset NJ or SHI Austin office location as determined by SHI management.About UsSince 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

Continuous professional growth and leadership opportunities.

Health, wellness, and financial benefits to offer peace of mind to you and your family.

World-class facilities and the technology you need to thrive – in our offices or yours.

ResponsibilitiesInclude, but not limited to:

Serve on Pre-Sales Service Desk, acting as front line support for incoming service requests

Qualify incoming requests based on SHI services success criteria

Coordinate discovery calls and lead conversations focused on project expectations, the customers current IT environment, and desired outcomes

Create SOWs based on SHI capabilities and customers' expectations

Maintain project documentation throughout sales cycle, including SOW revisions

Support the transitions of signed agreements from the pre sales process to SHI service delivering team

Maintain and update a pipeline of services opportunities

Focus on delivering a world class customer experience according to SHI standards

Coordinate and collaborate with peers to establish accountability and action plans

Qualifications

3+ years working experience on a Help Desk, Managing and Deploying IT solutions or sales support and overlay role in a technology and/or sales organization

Bachelor's Degree or relevant work experience required

General understanding and concepts of Cloud, Security, Networking, Datacenter, and End User Compute

Required Skills

Ability and desire to work within a team environment, and at times independently

Proactive and self starter mindset

Commitment to customer services and being ridiculously helpful

Deep understanding of the IT services Industry

Strong sales skills and talents required

Highly organized individual with strong written and verbal communication skills

Organize material and complete writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology

Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions

Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

Preferred Qualifications /Skills/ Certifications

CompTIA A+

Cisco CCNA

AZ-900

MS-900

Proposal Writing

Certifications RequiredPreferred Certifications:

CompTIA A+

Cisco CCNA

AZ-900

MS-900

Proposal Writing

Additional Information

The estimated annual pay range for this position is $55,000 - $70,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

Refer a friend to this job (https://careers-shi.icims.com/jobs/18001/asg-services-advisor/job?mode=apply&apply=yes&iniframe=1&hashed=-336032949)Need help finding the right job?We can recommend jobs specifically for you!Job Locations US-TX-Austin | US-NJ-SomersetRequisition ID 2024-18001Approved Min (Total Target Comp) USD $55,000.00/Yr.Approved Max (Total Target Comp) USD $70,000.00/Yr.Compensation Structure Base Plus BonusCategory Presales/Post Sales Support

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