Service Desk Analyst

Job DescriptionAn employer is seeking a Service Desk Analyst in Northern New Jersey. This person will provide deskside support to end users in a hospital setting. This persons responsibilities include but are not limited to printer connectivity issues, network related issues (VLAN), EMR/EHR related issues, security related issues using Imprivata and McAfee Encryption, office 365, iPhone/iPad support, outlook, etc. This individual must have excellent phone presence, customer service skills and the ability to deal with difficult end users. This person will need to be able to multitask and the ability to close tickets/resolve issues quickly. Any issues that cannot be handled via phone support will be escalated to the field technicians to provide desk side services. This person must be flexible with schedule and be open to covering shifts when needed. This person must also have a current drivers license and a reliable car.MMR and TB vaccination will be required to be on siteMust be comfortable working in a hospital setting where appropriate equipment will be provided.Shift is 4:00 PM- 12:00 AM - Sunday-ThursdayWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .   To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and Requirements-2+ years of help desk experience and strong phone support experience-ITIL Experience-ITSM systems experience preferably with Cherwell-Remote support software experience specifically with Bomgar-Citrix Remote Access Support and Pulse Secure VPN experience-Knowledge of security specifically with Imprivata and McAfee Encryption-Office 365 and connectivity/network (VLAN) troubleshooting experience-Airwatch administration and iPhone/iPad support-Drivers License, reliable car, updated vaccinations, and open to working flexible shifts -Meditech knowledge (hospital's EMR)-Athena knowledge (Practice's EMR)-Altiris software experience nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].