Job Details

ID #52847345
Estado New Jersey
Ciudad Ridgefieldpark
Full-time
Salario USD TBD TBD
Fuente JND
Showed 2024-11-07
Fecha 2024-11-08
Fecha tope 2025-01-07
Categoría Etcétera
Crear un currículum vítae
Aplica ya

[Hybrid] Trainer 3 (13524-7)

New Jersey, Ridgefieldpark, 07660 Ridgefieldpark USA
Aplica ya

Job Title: Trainer 3

Job Type: Regular Full-Time, Hourly

6 years of Instructional Design and Training experience supporting Customer Service or Sales

BA degree in Journalism, English, Marketing or other relevant field

Location

Ridgefield Park, NJ, USA

Mon-Thurs on site, Fri Hybrid as business allows.

Benefits

Medical Insurance (Health, Dental & Vision)

401(k) with Company Match

Paid Time Off

H1B/Green Card Sponsorship for qualified employee

Hands-on experience at global industry leader Samsung

Opportunities for career advancement

If you have ambitions to be a part of a best-in-class organization and work with the very best talent in the industry on the most innovative products in the world, Samsung's eCommerce Customer Service Team is the place to be. The main function of the Trainer Manager is to conduct training and development programs for Samsung eCommerce Customer Service & ePromoter employees. This person collects information, researches, and creates training materials and programs across vendor and internal partners.Role & Responsibilities:

Develop and update training procedures, manuals, guides, and course materials, such as handouts and visual materials

Monitor, evaluate, and record training activities and program effectiveness

Assess training needs through surveys, round tables with new hires and veteran associates, and consultations with manager.

Meet with department leads, product managers, program managers, category managers, and other stakeholders to determine training needs and develop solutions

Create training using a variety of instructional techniques and formats, such as self-directed or instructor lead training, role-plays, simulations, team exercises, group discussions, videos, gamification, and interactive lectures

Facilitate training with training managers (train the trainer (TTT), internal teams and external teams

Partner with Content Manager to update the internal knowledge base (KB) based on new products and services

Manage internal project and learning management tools (e.g., create JIRA tickets, oversee user permissions in training portal, etc.)

Track training requests from stakeholders

Maintain a training calendar with training specifics

Identify low-performing customer service areas using data analytics (Tableau, Zendesk Contacts, Customer Satisfaction), to develop instructional materials and remediation plans

Qualifications:

Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects

Meticulous grammar and an eye for catching – and fixing – mistakes

The ability to simplify complex concepts into easy-to-read, concise content

A unique skill or passion that you can bring to the team (e.g., videography, graphic design, gamification etc.)

Eagerness to learn and ability to shift priorities at a moment's notice

Ability to work independently and manage vendor-training groups to deploy training effectively

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, and leadership techniques

Knowledge of media production, communication, and dissemination techniques and methods

Previous experience with applications such as Microsoft Word and PowerPoint, Cornerstone, Adobe Captivate, and MyAbsorb

Our team of highly experienced developers offer a wide range of mobile application and software development positions. We also have opportunities in business operations and administrations, logistics, UX/UI design, and many more!Our vision is ‘We Want to See You Grow' to become the industry leader for both employee and company.For more information about JND, please visit www.jndsolutions.com (http://www.jndsolutions.com/)#Samsung #NJ #Trainer #Ridgefield Park #Hybrid #JND

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