Job DescriptionThe Associate Director, Professional Services is a field-based position responsible for hiring, leading, coaching and motivating a team of Professional Services Veterinarians to build strong customer relationships and support the goals of the companion animal business through medical education and business acumen.The Associate Director partners with peer leaders to develop and execute a strategy for ensuring excellence in the delivery of veterinary support for companion animal products and programs both to customers and sales teams. They will have strong financial acumen, leveraging the use of technical data to gain greater customer insights and to train their veterinary and sales teams on uncovering medical needs.In addition to fostering a team culture of collaboration, innovation, adaptability and technical excellence, the Associate Director will work to maintain contact with key industry professionals in academia, veterinary organizations, and individual veterinary leaders. This includes attending and presenting in prominent industry scientific meetings, as well as interacting with our customer base through local and national presentations or individual consultations.Essential AccountabilitiesKey responsibilities may include, but are not limited to:
Hire, onboard, lead, coach, and motivate field veterinary staff of the Companion Animal Business Unit to build strong customer relationships and advance our company's offerings through medical education and needs discovery.
Provide professional development by partnering with direct reports on individual development plans.
Oversee and manage expense and travel budgets for direct reports.
Deliver a high level of technical expertise, service and support to our company's Companion Animal sales in the US. Assure those services are provided within corporate objectives and within budget guidelines.
Professional Services includes but is not limited to: communicating technical features, benefits and methods of pharmaceuticals, product use directions, adverse event reporting, dealing with companion animal health issues in customer’s operations, customer complaints and education on new products from our company.
Participate as a scientific speaker at industry and local meetings where needed by communicating non-proprietary company research and representing our company as a source of highly valuable technical expertise.
Conduct and assist in market support research.
Obtain information regarding customer needs through various channels, networking, and customer visits, providing feedback to prioritize research and development needs.
Aid in development of technical and marketing brochures for our company's products.
Act as a liaison between prominent researchers in university, government, and private settings to supply our company with stream of information regarding innovative products and developments within the research world.
Communicate between various company departments, as needed, to aid in delivery of product to customers
Our Enterprise Leadership Skills are designed to
Shape our Future
Unlock Potential
Deliver Impact
Enterprise Leadership Skills
Entrepreneurship
Business Savviness
Strategic Planning
Decision Making
Talent Growth
Emotional Intelligence
Networking & Partnerships
Coaching & Development
Diversity, Equity & Inclusion
Influence
Execution Excellence
Change Catalyst
Ownership & Accountability
Innovation
Motivation & Inspiration
Companion Animal Leadership Mindse t
Thinks Broadly – Places broader organizational interests above own or team interest
Embraces an Agile Mindset & Coaching – Leads teams using appropriate agile methodology for the iterative development of tools, processes, and ideas, as well as to solve systemic problems through employing adaptive experimentation, collective responsibility, and agile methodologies
Champions Leadership Development – Champions leadership development initiatives and practices that contribute to a strong, diverse succession pool; hires and develops the best leaders
Maintains a Growth & Transformational Mindset – Constantly looks for room for improvement and is open-minded and curious about new possibilities; adapts and embraces new practices, tools, and behaviors as the digital area evolves; understands and leverages technology to democratize, scale, and drive efficiency within every business action
Leverages Critical Metrics – Focuses on the critical metrics that drive unit and organizational performance
Connects Others (Super Connector) – Builds effective networks and acts with agility
Provides Coaching & Feedback – Makes coaching and providing feedback a priority across the organization; Demonstrates effective performance management; Holds direct reports accountable and ensures outcomes are achieved
Shares Power & Success – Shares power and success as a way to motivate teams and strengthen the organization; Pushes decisions down when appropriate; Empowers own team to make decisions; Encourages and supports others to express their views, especially on tough issues
Engages Others with Empathy – Appreciates and understands the perspective of others by putting oneself in others’ shoes in order to connect and respond appropriately
Displays Customer Obsessions & Ownership – Demonstrates understanding of internal and external customers’ needs and wants; Starts with customers and represents the voice of the customer, works backward thinking, long-term business goals and results; conducts planning to ensure teams are focused on items with the highest impact to the business; Holds employees accountable for maintaining and acting in accordance with a “customer focused” mindset
Displays Resilience – Embraces ambiguity and drives to success with persistence
Minimum Qualifications:Background & Education:
Must have a Doctor of Veterinary Medicine (D.V.M) degree.
Must have minimum of 8 years relevant work experience to include veterinary experience in companion animal medicine and/or companion animal technical services work.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Strong interpersonal skills.
Ability to work in a team environment
Good leadership skills
Must have a current Veterinary license in a US state
Ability to digest extremely technical information and present it in understandable terms to lay people.
Must be willing to travel at least 50% of the time
Supporting the following states and must reside in WA, OR, ID, MT, ND, SD, NE, MN, WI, CO, UT, NV, CA, AZ, NM, AK, HINOTICE FOR INTERNAL APPLICANTSIn accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separationpackage, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.Current Employees apply HERE (https://wd5.myworkday.com/msd/d/task/1422$6687.htmld)Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld)US and Puerto Rico Residents Only:Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (https://survey.sogosurvey.com/r/aCdfqL) if you need an accommodation during the application or hiring process.We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:EEOC Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/22-088EEOCKnowYourRights1020.pdf)EEOC GINA SupplementPay Transparency Nondiscrimination (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf)We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.Learn more about your rights, including under California, Colorado and other US State Acts (https://www.msdprivacy.com/us/en/CCPA-notice/)U.S. Hybrid Work ModelEffective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, generally Tuesday, Wednesday and either Monday or Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.Under New York State, Colorado State, Washington State, and California State law, the Company is required to provide a reasonable estimate of the salary range for this job. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.Expected salary range:$135,500.00 - $213,400.00Available benefits include bonus eligibility, long term incentive if applicable, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. A summary of benefits is listed here (https://www.benefitsatmerck.com/) .Search Firm Representatives Please Read CarefullyMerck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.Employee Status:RegularRelocation:DomesticVISA Sponsorship:NoTravel Requirements:50%Flexible Work Arrangements:RemoteShift:Not IndicatedValid Driving License:YesHazardous Material(s):N/AJob Posting End Date:06/21/2024A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.Job Posting End Date: 06/21/2024A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.Requisition ID: R297258