Desktop Support Technician

Description:The IT Desktop Support Technician is an important member of the IT Infrastructure team at our client. The Desktop Support Technician will be responsible for supporting all end users relating to hardware and software, computer applications, and LAN related issues. Day to day responsibilities consist of: Installing, testing, maintaining, and troubleshooting end user workstations and interrelated hardware and software, Active Directory user management, troubleshooting of mobile devices, escalating issues accordingly, and maintaining communication with customers and technical teams.Responsibilities:Taking initial telephone or service ticket inquiries and troubleshooting or managing end user hardware, software, or network problemsResponsible for executive level desktop support, requiring a higher level of serviceUtilizing Active Directory for user management and assigning users to Group Policy ObjectsResponding to and supporting the resolution of server and network issues with Tier 3 supportProvide 1st level client support through our help desk ticketing systemRecognizing and escalating more difficult problems to Tier 3 supportSupporting a Microsoft Windows environment, including the windows stack, Active Directory, and hosted M365Use Remote Monitoring tools and call tracking to log and route ticketsImaging and Deploying Desktops and Laptops for end usersSkills:Windows 10, Active directory, M365, logitech, Hardware, Troubleshooting, Windows, Technical support, Office 365, Customer serviceTop Skills Details:Windows 10, Active directory, M365, logitech, HardwareAdditional Skills & Qualifications:An associate or bachelors degree in Information Systems or a similar field is preferred. Experience in key Information Technology competencies will be considered in lieu of a formal degree.1 year of experience supporting client-side IT infrastructure and software in an enterprise environment Experience Level:Entry LevelAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.