Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here (https://www.myworkday.com/montage/d/task/1422$1471.htmld) to apply internally. Spa SupervisorSUMMARY The purpose of the Spa Supervisor is to provide support for the spa management team in all areas of the spa to ensure smooth and efficient operational procedures within all departments and enables the staff to provide optimal guest serviceESSENTIAL FUNCTIONS Major areas of responsibility/ management include, but are not limited to:
Ensure all policies, procedures and standards are implemented, functional, and adhered to consistently.
Making spa reservations, adjusting schedules, creating packages/promotions
Anticipate guest needs.
Ability to cover shifts as requested at the spa and assist operations as needed
Daily opening and closing responsibilities of the spa.
Support Spa Leaders in any administrative tasks including sales reporting, ordering and inventory, scheduling, labor management, staff performance tracking, coordinating promotions as well as facility maintenance.
Conduct and support ongoing educational opportunities for associates, including daily line ups, training staff members, coach & counsel, maintain employee files.
Assist in communication between all departments that is necessary for the day-to-day operations to be successful.
Attend meetings as required
Ensure guest satisfaction and guest recoveries.
Resolve any guest issues or concerns that may arise.
Communicate any guest or associate concerns to the rest of the management team.
Assisting with removing used linen and restocking linen.
Ensuring an adequate supply of clean towels, robes and guest-wear are stocked and ready for use.
Ensure all closing and opening duties around the spa have been completed either by staff or self
Tidying all areas around Spa Pendry to ensure standards are met in spa reception, locker rooms, salon, pool and fitness center.
Ensure all locker room amenities and refreshment bar are well-stocked, organized, filled up and ready for guest’s usage
Assist fellow associates with daily operations to support healthy teamwork and contribute to the success of the spa.
QUALIFICATIONS
High school or equivalent education required
Minimum 2 -3 years of customer service experience in a luxury hotel or Spa environment
Working knowledge of spa services and products
Possess basic math skills and have the ability to accurately handle all spa billing
Ability to communicate clearly and speak, read, write and understand English eloquently
Advanced skills in Word, Excel, PowerPoint, and Outlook
PREFERRED
1-2 years supervisor experience in a spa setting preferred.
Previous massage therapist or esthetician state license preferred
PHYSICAL REQUIREMENTS
Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to bend, stoop, squat and stretch to fulfill all tasks.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.