Customer Support Project Manager

Description In conjunction with Customer Support guidelines and established processes, manage customer portfolio and projects as assigned, within the scope of corporate and departmental processes and procedures. Clarify customer requirements and deliverables in terms of product and date requirements. Clearly outline customer information and detail needed for accurate processing while keeping project pace to complete projects in committed lead times. Maintain exceptional details in tracking on projects of customer information, timelines, dates, risk etc.  Methodical and timely updates and communication on projects particularly where risk of project timeline exists.  Manage customer expectations through clear, concise communication and information provided at each step of project. Communicate internally and to customers when projects and dates are at risk  Develop customer loyalty and confidence through customer relationships and proactive and consistent follow up and updates. Learn customer specific requirements and processes to anticipate customer needs.  Utilizing exceptional organizational and documentation skills, provide timely responses to all inquiries from internal and external customers. Maintain a comprehensive trail of all project Tasks. Perform all Customer Support tasks with a focus on exceeding customer expectations and reducing customer effort.  Support training and mentoring of Project Managers on the Customer Service team. Other duties as assigned by Management and the Company Requirements Oracle, Manufacturing, Customer Service Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .