Customer Service Representative

Nine is seeking multiple Customer Service Representatives for full-time permanent and max term positions to join our Australian Metro Publishing's Customer Service Centre team in Sydney. You will engage with customers who subscribe to some of Australia's leading publications, including The Sydney Morning Herald, The Australian Financial Review, and The Age.Join an enthusiastic team that is dedicated to delivering exceptional customer experiences. We have multiple immediate openings available.This role primarily allows for working from home, with the expectation of attending in-person sessions during the induction process. The Customer Service Team operates on a 7 day a week roster. Employees will work Monday - Sunday on a rotational roster between the hours of 7:30 am and 5:30 pm, Saturday 7:30 am - 10:30 am and Sunday 7:30 am - 11:30 am. Note: The start date for this position will be 25th March 2025.Key Responsibilities:Deliver world-class frontline customer service that meets or exceeds customer experience targets.Manage customer interactions via phone, email, live chat, and web forms.Participate in mandatory in-office sessions during induction.