Sr Mgr, Professional Services Project Manager

Your CareerThe Senior Manager of Professional Services Program Management will lead a theater team (North America wide or similar) of Managers and Program Managers overseeing customer-facing project and program management efforts. This role focuses on ensuring the successful deployment of Palo Alto Networks solutions, enabling customers to achieve maximum value from their investment. The Senior Manager will drive key deployment initiatives, including program execution and process optimization while collaborating with the Global PMO to establish and promote standards and best practices. With a strong focus on customer outcomes, this position is accountable for driving portfolio delivery efficiency, meeting revenue targets, and enhancing customer satisfaction.Your Impact Leadership and Team Empowerment - Provide strong leadership to the team, fostering a collaborative and high-performance culture - Mentor and develop team members, set team performance objectives, providing guidance and support to enhance their skills and capabilities - Provide a positive work environment while providing  feedback that encourages innovation, creativity, and continuous improvementDelivery Governance - Oversee and ensure the effective usage and governance of project management methodology across the region, maintaining consistent adherence to best practices and driving process improvements that optimize project execution and drive high quality and reliability with data integrityChampion Operational Excellence - Lead the implementation of disciplined execution practices across project management activities, setting the standard for operational excellence and driving a culture of accountability and continuous improvement in all areas of project deliveryResource Planning and Forecasting - Lead theater-level strategic resource planning efforts across the region, forecasting staffing needs, managing overall headcount allocation, and providing quality assurance on  onboarding processes to ensure optimal staffing levels in line with customer demand and project requirementsEscalation and Issue Resolution - Be a senior escalation point for complex or high risk Professional Services engagements, proactively identifying issues, mitigating risks, and providing strategic guidance to resolve escalations effectively and in alignment with customer needs while driving faster time to deployPerformance Metrics and Continuous Improvement - Manage  operational performance to accelerate revenue, time to deploy and quality targets, including - but not limited to - project backlog, utilization targets, high customer satisfaction (CSAT) scores, and driving faster time to value