The Operations Specialist I is a full-time technician who will perform in-shop repairs on commercial food service equipment and assist in field service calls within the Tri-State Area. The position is with Pronto Repairs, A Tech24 company located in Tappan, NY. Pronto Repairs is a small, dynamic repair company who is in search of an experienced technician to work in our kitchen appliance shop and deliver repaired units. This position requires knowledge of service and repair techniques involving diagnosing and correcting malfunctions of most equipment. Please bring your excellent work ethic to our appreciative organization and find growth and opportunity for advancement! Starting rate of pay is between $25 and $35 per hour, based on experience. 50% of the position will be spent in the office and the other 50% will be spent in the field.
Duties:
Participating in the day-to-day running of the shop.
Receiving deliveries, unpacking and re-shelving or storing stock.
Problem diagnosis including electrical/mechanical and electronics troubleshooting. Must be able to be innovative and use common sense to remedy a situation so the customer may resume operations.
Maintain frequent contact with the office to receive service assignments and review service problems with supervisor or manager.
Maintain working knowledge of latest modifications, retrofit, etc. for equipment assigned to service.
Assist others on equipment installations or in performing major repair assignments.
Maintain a working knowledge of parts stocking and identification methods, practices and procedures.
Responsible for inventory and a professional appearance of the shop repair area.
Satisfactorily complete factory schools and audio/visual field training as required.
Comply with all service policies and procedures of the company and its customers.
Maintain personal image to meet or exceed company standards.
Requirements:
High school diploma or equivalent required
Electrical experience (1 year required)
A basic understanding of electric, steam, gas and plumbing.
Mechanically inclined
This job will require you to pass a background check
Must have a valid driver's license
Able to work in a fast-paced environment while maintaining attention to detail
Work well under pressure and ability to meet deadlines
Works well in team driven environment
Exceptional multi-tasking skills
Previous experience in the HVAC and/or food service industry is a plus
Exceptional verbal, and written communication as well as problem solving skills
Proficient computer skills
Exceptional interpersonal skills and the ability to work well in a team setting
Knowledge of customer service principles and practices
Exceptional organization and attention to detail
Engage in a safety-driven work environment
Dependable and honest professional
Must be motivated, a self-starter, and able to follow through on duties and assignments with minimal supervision
Physical Demands:
Comply with all applicable OSHA standards
Continuous sitting in an office environment
Continuous use of hand and finger dexterity when operating a keyboard
Continuous use of sight to view information on a computer screen
Benefits Include (but not limited to):
Top pay for experience (rate of pay is $25 to $35 per hour, dependent upon experience)
Full benefit package including medical, vision, and dental insurance
Paid vacation, sick days and holidays
401(k) retirement savings plan
Tech24 is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity