<< THIS IS NOT A REMOTE POSITION >>
Zaphyr Technologies is a Managed IT Services Provider, based out of Parsippany, NJ and has been servicing Small Business Clients since 2003.
Candidate:
We are looking for a Junior/Entry-Level IT Support Technician who has some beginner experience and the familiarity of working for an MSP (Managed Services Provider) or has worked for a team in providing Technical Support for end-users.
Responsibilities:
- You will provide Helpdesk and IT support to our growing client base which includes, Law Enforcement Agencies, CPA Firms, Medical Practices, etc.
- You should possess a pleasant personality, strong communication skills and be able to interact directly with end-users. Diligent following up after calls and emails is a requirement of this position.
- Ideal candidates will be focused and disciplined in their work so they can work efficiently in a fast-paced environment
Technical Skillset:
Candidates must be familiar with:
- Desktop Operating Systems: Windows 7,8,10,11. MAC OS experience is a great Add-on.
- Desktop Applications: MS Office (Outlook, Word, Excel, Powerpoint), Adobe, Quickbooks
- Server Operating Systems: Windows 2012, 2016, 2019, 2022 (preferred experience, not mandatory)
- Cloud Applications: MS Office 365 Management
- AntiVirus: Webroot, SentinelOne, McAfee, Symantec.
- Hardware Troubleshooting: Desktop, Laptop hardware issue resolutions. Includes replacing hardware components like Hard-Drive, Memory, etc.
Ideal Candidates would have familiarity with:
- Microsoft Hypervisors: Windows 2012, 2016, 2019, 2022
- Connectwise Manage: as a PSA (Ticketing)
- Connectwise Control : as an RMM (Remote Support) tool.
- ScreenConnect Control: for Remote support.
- Backup: Datto Backups.
- Firewalls:: Sonicwall TZ and NSA Series.
- Wireless AP: Ubiquiti / Unifi Access Points.
- IT Certifications: Always helpful. A+, Network+, Security+, Microsoft, Azure.
Benefits:
- Competitive Pay: Medical/Dental/Vision benefits.
- PTO: Vacation - 10 Days/year, 3 Sick Days, 2 Personal Days.
- Hybrid Work Environment: Work from Home and from the Parsippany Office. Details can be discussed.
- Excellent learning and growth opportunities.
Please include your Salary requirements when responding.