The Relocation Agent will complete in-person outreach for the company, manages the logistics of a move from the initial estimate to completion, act as a point of contact for clients, vendors, and movers, ensuring a smooth and organized transition. Key Responsibilities and skills:
Customer Interaction:
Communicating with clients to explain the moving process, answer questions, and provide clear estimates.
Address customer inquiries and concerns in a timely and professional manner.
Ensure customer satisfaction with the moving process.
Sales and Lead Generation:
Generating leads and closing sales by educating potential customers about moving services.
Preparing Estimates:
Visiting potential clients' homes or businesses to evaluate the items to be moved, including their size, weight, and fragility.
Creating detailed written estimates that outline the scope of work, costs, and payment terms, as well as calculating labor costs and transporting goods.
Strong math skills are necessary for accurately calculating costs and providing estimates.
Scheduling and Dispatching:
Schedule and dispatch movers, trucks, and equipment to various locations based on customer requests and needs.
Prepare schedules and route plans.
Monitor the progress of moving jobs and adjust schedules as needed.
Communication and Coordination:
Communicate with movers, supervisors, and customers to relay information, address concerns, and resolve issues.
Excellent verbal and written communication skills are essential for interacting with clients and explaining complex information.
Software Proficiency:
Familiarity with CRM software and other relevant computer programs is required.
Utilizing company software to input customer information, track estimates, and manage schedules.
Flexible Work Schedule:
Expect up to 15 hours of work each week. Mornings, evenings and weekends shifts.
3-6+ hours blocked shifts, total work hours will vary based on performance.
Requirements:
Must own a laptop, reliable vehicle and cell phone.
Work from home, including approximately 60% interstate traveling, to/from potential clients residential and commercial properties.
Moving industry experience or related experience is preferred.
If you’d like to apply please email us your name, email and current resume.Email: [email protected]