NOT a 100% work from home position. You will go to local clients and help out in office when needed. 70% home 30% clients/office.
Established MSP with 26 years experience looking to add another great senior network engineer.
Work with a team of 15 Level Three engineers in a collaborative environment.
Automated RMM platform resolves 86.4% of alerts before they become a ticket.
The future is now with our Help Desk AI Platform.
Work smart with a complete suite of best in class tools.
Stay in touch with weekly 30-minute one-on-one meetings with your manager to share ideas and concerns.
Daily Morning Huddle keeps you in the loop and provides opportunity to learn and share.
Full management layer in place: Project Manager, Service Manager, Service Coordinator, Solution Architect and Account Managers. Very collaborative and organized work environment.
MUST have at least 3 years of Managed Service Provider experience with the following skill sets.
Servers - installations and troubleshooting
Workstations - installation and troubleshooting
Switches and Firewalls - installation and troubleshooting
Microsoft Office 365 - implementation and management
Microsoft Azure - implementation and management
Expectations:
Technical
Install technology solutions for our clients.
Manage, maintain, troubleshoot, and support our users’ networks, equipment, software, and other related services.
Work with other internal and external resources and vendors to deliver effective support services.
Identify, document, and troubleshoot users computing issues to resolution while maintaining customer satisfaction.
Update service ticket information with accurate documentation of all activities conducted.
SLA = Do one ticket at a time, give the client a quality experience and enter quality notes to share with your team.
We are all about QUALITY over quantity:
Quality clients.
Quality team members.
Quality organizational operations.
Our Core Values are:
Uncompromising honesty.
Always do what's in the best interest of the client.
Continuous improvement individually and as a company.
Our Vision is to create the most powerful service delivery system in the MSP industry: Systemized, Documented and Automated.
Our Mission is to help our clients be successful with technology by combining business best practices with technology best practices.
Check out this opportunity if you are not happy where you are. You will love working with our team. "all for one, one for all"
NEXT ACTION: MUST submit your resume if you are interested in becoming part of our team.