A customer service account manager (CSAM) is responsible for maintaining and strengthening relationships between a company and its clients. They are the primary point of contact for clients' inquiries, complaints, and service requests.
Customer service: Ensure that clients receive exceptional service and that their needs are met promptly
Client relationships: Maintain and strengthen relationships with clients, and establish lasting alliances
Customer loyalty: Foster client loyalty
Communication: Handle everything involving direct communication with the client
Customer satisfaction: Maximize customer satisfaction and retention
Requirements
- Excellent communication skills
- Excellent computer skills
- Must have a reliable transportation (sometimes you have to visit clients)