Job Summary
Provides a Great Customer Service Experience to all customers on the phone, in person and throughout the entire repair process. Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
Essential Job Duties
Write vehicle repair Estimate
Complete process review with customer
Check in vehicle upon drop of with customer
Provide post repair plan communication including all vehicle status updates
Total loss administration
Comply with all safety rules, guidelines and standards
Perform other related duties as assigned
Skill/Requirements
Must have a minimum of 1 year experience
Must have a valid driver’s license
Ability to effectively communicate with others – verbal and written
Working estimating knowledge, with CCC One
Strong sales orientation
Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment
Personable, friendly demeanor with customer service approach