Join Our Trusted Team!
Wolfgang’s Mercedes Repair, a well-established and highly respected independent repair shop serving Tenafly and the surrounding community for over 25 years, is looking for a Service Writer to join our close-knit team. We pride ourselves on delivering honest, top-tier service to Mercedes-Benz owners and are seeking someone who shares our commitment to quality and customer care.
Key Responsibilities:
Greet and communicate with customers in a friendly and professional manner.
Write accurate and detailed repair orders based on customer concerns and technician assessments.
Coordinate and order parts as needed to complete vehicle repairs in a timely manner.
Act as the liaison between customers and technicians to ensure clarity and satisfaction throughout the repair process.
Provide clear explanations of work performed and costs, and process payments.
Maintain a clean and organized front desk and assist with administrative duties as needed.
Qualifications:
Minimum of 2 years of experience in an automotive service writer or advisor role.
Strong customer service and communication skills.
Familiarity with automotive terminology and repair processes, preferably with European vehicles.
Proficient in using repair order software and basic office tools.
Ability to work well in a small team environment and manage multiple tasks efficiently.
Why Join Wolfgang’s?
Work in a friendly, supportive environment with a team that feels like family.
Be part of a shop with a long-standing reputation for excellence and integrity.
Gain stability in a business that has been a staple in the community for over two decades.
Ready to Apply?
If you're passionate about cars and customer service, and want to grow with a trusted name in Mercedes-Benz repair, we want to hear from you! Hit contact above and please provide your resume
Hours:
8:30-5p M-F
This position does not offer a benefits package
265 County Road
Tenafly NJ 07620