Responsibilities:
Collecting, posting and managing account payments.
Preparing and submitting claims.
Entering EOBs into dental software system
Preparing and sending patient statements.
Following up with insurance companies.
Monitoring any delinquent accounts.
Identifying and resolving and billing complaints or issues.Greet and welcome patients as they arrive at the dental office
Answer phone calls and schedule appointments
Provide excellent customer service and address patient inquiries or concerns
Manage patient flow and ensure a smooth check-in and check-out process
Coordinate with dental staff to ensure efficient operation of the front desk
Register new patients and enter information into dental software
Assist patients with necessary forms and documentation
Verify and update patient information
Inform patients of office procedures and policies
Move patients through appointment
Maintain and manage patient records in compliance with privacy and security regulations
Confirm upcoming appointments and recalls
Fill in cancellation and no-shows
Inform patients of financial treatment plan options
Arrange payment schedule with patients (when approved by owner)
Respond and comply with information requests
Arrange patient charts for next day appointments
Organize referrals to other medical specialists
Dispatch lab work
Collect payments from patients at time of treatment and issue receipts
Prepare and mail billing statements
Prepare claim forms for insurance claims, including necessary supporting documents
Sort and distribute incoming and outgoing mail
Update patient education materials
Maintain a professional reception area
Safeguard patient privacy and confidentiality
Skills:
Knowledge of dental terminology & codes, insurance breakdown and billing is mandatory
Strong communication skills, both verbal and written
Should be fluent in Spanish
Excellent organizational and multitasking abilities
Attention to detail and accuracy in handling patient information
Ability to work well in a team environment
Education and Experience
High school diploma or G.E.
Working knowledge of dental software is mandatory
Knowledge of dental terminology, procedures and diagnosis is mandator
Knowledge of computer and relevant software applications
Knowledge of general administrative and clerical procedures