We are seeking a shift manager / key holder whose primary responsibility will be working day shifts from Mon-Fri. The expected hours will range from 30-40, and this employee will occasionally be asked to cover weekend shifts. The shift manager will be expected to help with all aspects of operating the store including running all opening procedures, handling cash deposits daily, managing and training the staff, implementing and training employees on policies, systems, and procedures, assisting with weekly scheduling, and assisting with truck orders.
The shift manager’s primary responsibility will be running the “front of the store” but this individual will have opportunities to learn all aspects of the business, and will have a lot of opportunity for growth.
Key responsibilities include:
Run opening procedures on a daily basis, ensure closing procedures were followed the night before
Ensure proper cleaning procedures are followed ongoing, and that all procedures that need to be completed regularly (daily, weekly, bi-monthly) are being performed satisfactorily
Ensure Customer Satisfaction by making sure that products are served in accordance with brand standards, and served timely. Use judgement as needed to provide customer service / appeasements
Identify and implement areas for improvement as needed regarding regular processes in the store
Perform ongoing product quality checks including sizes/presentation of products, and checking expiration dates of expiring product on a regular basis
Oversee staff, ensure proper dress code is followed, and promote positive employee morale
Possess general knowledge of building & equipment
Occasionally be able to make ice cream
Ensure proper cleaning procedures are being followed