Key Responsibilities
- Monitor student communication channels and provide timely, friendly support to students facing maintenance issues.
- Proactively inform students of routine or preventative maintenance.
- Contract and coordinate with service providers (e.g., internet, utilities, insurance) to ensure maintenance coverage.
- Organize and document all student maintenance requests to provide full visibility for the maintenance team.
- Continuously improve systems for receiving, routing, and documenting maintenance requests.
- Track and report key performance metrics for the maintenance team.
Requirements
- 2+ years of experience in Property/Maintenance Management, (customer support, sales, or another client-facing role)
- Strong customer-first mindset and a team player attitude.
- At least 2 years of college education (including community college).
- Ability to work 4-5 days per week in our Hoboken, NJ office.
- Capability to walk or use a motorized scooter within a 1 square mile radius in Hoboken.
Nice-to-Have (But Not Required)
- Experience in property management or real estate.
- Experience working in a growth-oriented startup or small business.
- Familiarity with light maintenance work (e.g., replacing light bulbs, using tools like screwdrivers).
Benefits
- Salary: Up to $75,000
- Career development opportunities.
- Unlimited paid time off (employees typically take 2-4 weeks per year).
- Access to affordable health insurance (available after a 2-month probationary period).