Job Description:
Our client, one of the nation's largest providers of public transportation is seeking Faregate Service/Customer Service Representativeto work in Secaucus, NJ and/or Newark Liberty Airport.
Shifts: Mon-Fri: 6 am - 10 am; 6am - 2pm, 2 pm - 10pm; 4pm -12 am, 10pm - 6am; Sat/Sun: 6am - 2pm, 2pm - 10pm, and 10pm - 6am.
Part-time work - weekdays/weekend and holidays will be expected.
Immediate part-time positions, which may lead to full-time opportunities in the near future.
Responsibilities:
Provide routine customer assistance.
Understand fare tariff, revenue policies and ticket types.
Inspect customer rail tickets and assist passengers through faregates.
Familiarize oneself with a reference a cheat sheet showing all rail departure information (i.e. times, train numbers and track listing) and all scheduled stops for each individual train in order to better assist passengers.
Assist customers and operations management during unusual conditions such as service disruptions, cross-honoring of tickets, and re-routed buses and/or trains.
Communicate customer's concerns and relay comments to the appropriate personnel.
Notify local police, fire and EMS as required.
Carryout an emergency evacuation procedures as required.
Qualifications:
Customer service experience, preferred.
Excellent interpersonal skills.
Must have access to reliable transportation.
Must be responsive, extremely reliable and possess a top level work ethic.
Available to work various shifts, weekends and holidays a must.
Attention to detail a must.
Excellent communication skills: verbal and listening.
Ability to work independently and collaborate with peers.
Ability to carry one or more of the following communication devices: Cell Phone/Walkie-Talkie/Megaphone (in emergency situations), required.
Ability to maintain professional attitude and tolerate stress in a fast-paced environment.
Formal training will be provided.
Please submit your resume for consideration to [email protected]. Please add "Customer Service Candidate" to the subject line.
Approx. Duration: 12+ months