Customer Experience Specialist
We're seeking an ambitious problem-solver to join our Customer Experience team at our headquarters in Irvington, NJ.
We have built our brand on our unrivaled dedication to our customers, and our ideal candidate is someone who can represent us, problem-solve independently, and use strong judgment in every interaction.
Who we are:
Since its establishment in the 1980s, our company has been a pioneer in manufacturing uniforms for the law enforcement industry. Despite the revolutionary changes in the apparel industry, we have consistently updated our facilities and operations to maintain our leadership. Our clientele includes those seeking professional guidance for their uniforms, personal safety, and most modern equipment. Operating Sunday to Friday, our facility ensures unparalleled turnaround time, enabling our clients to easily meet their deadlines.
What you’ll do:
○ Deliver exceptional customer service through phone and email, constantly striving to make things better, faster, and smoother for customers
○ Take a service, and solution-oriented approach to all interactions, using strong judgment to balance being policy and making it right for the customer
○ Advocate on behalf of the customer to ensure a consistent and valuable experience for each customer
○ Liaise cross-departmentally between Customer Experience, Operations, Marketing and Product teams
○ Build sustainable relationships and trust with customers through open and interactive communication.
○ Solve customer issues, rectify poor experiences, and maintain positive relationships with customers
○ Make necessary accommodations for customers with an appropriate gesture of goodwill
What we ask of you:
Be eager to grow
Embrace accountability and ownership
Be willing to take on new challenges
Execute quickly - experiment & and embrace learning from your failures
Contribute to both culture and revenue
Things we look for:
Strong written, oral, and interpersonal communication skills
Exceptional organization and time management skills
Strong critical thinking and creative problem-solving skills
1+ years in the customer service field focused on the customer experience
Experience with e-commerce is a plus.