Company: Content Care LLC
Location: Northern New Jersey
Job Type: Full-Time
About Us:
As our company grows, we are looking for a motivated and experienced Home Restoration & Content Packout Manager to join our team. Content Care LLC specializes in providing emergency packout services with a focus on reliability, professionalism, and care. With 15 years of experience in the service industry, we are committed to restoring our clients' belongings with the highest level of attention and detail.
Job Description:
We are seeking a dynamic manager to build, train, and lead our Northern New Jersey operations. The ideal candidate will have a strong background in content restoration or the restoration industry, with a proven ability to build and maintain professional networks and manage day-to-day operations.
Key Responsibilities:
1. Business Development:
- Build and maintain relationships with restoration companies, public adjusters, and TPAs through door-to-door meetings and other outreach efforts.
- Participate in BNI meetings and other networking events to generate leads and enhance the company’s presence in the market.
- Utilize online directories, social media, and other platforms to expand the company’s network and business opportunities.
2. Operational Management:
- Oversee daily operations, ensuring efficient and high-quality service delivery.
- Recruit, train, and manage a team of professionals.
- Monitor inventory processes, ensuring accurate documentation and safe storage of clients' belongings.
3. Claims and Insurance Coordination:
- Work closely with insurance companies, utilizing Xactimate to manage and process claims effectively.
- Ensure all operations align with insurance requirements and industry standards.
4. Customer Service:
- Maintain a high level of customer satisfaction by overseeing all aspects of the customer experience.
- Address any issues or concerns promptly to maintain the company’s reputation for excellent service.
Qualifications:
- Experience:
- MUST HAVE a minimum of 2-3 years of experience in home restoration / content packout or the broader restoration industry, particularly in the sales aspect of the business.
- Experience with Xactimate and working with insurance companies on claims is required.
-Inventory management and customer service experience in the packout industry is a must
- Skills:
- Strong networking and relationship-building skills.
- Excellent organizational and leadership abilities.
- Proficiency in inventory management and operational oversight.
- Strong communication skills, both written and verbal.
- Education:
- High school diploma, college degree or equivalent is a plus;
- Relevant certifications in restoration or content management are a plus, particularly IIRC certification:
Water Damage Restoration Technician (WRT)
Fire and Smoke Restoration Technician (FSRT)
Why Work With Us?
- Join a company with 15 years of experience in the service industry.
- Competitive salary and performance bonus.
- Opportunity to lead and grow a critical aspect of our business in Northern New Jersey.
- Work in a supportive, team-oriented environment with a commitment to professional development.
Please send you resume with the best number to reach you.
Content Care LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.