Patient Access Rep, Emergency Dept Access ServiceReq #:0000153875Category:Clerical / Administrative SupportStatus:Full-TimeShift:DayFacility:Newark Beth Israel Medical CenterDepartment:Emergency Dept Access ServiceLocation:Newark Beth Israel Medical Ctr, 201 LYONS AVENUE, NEWARK, NJ 07112-2027Job Overview:The Patient Access Representative position plays a key role in the health system and in providing excellent customer service while ensuring timely throughput and capturing all necessary data timely. The Patient Access Representative is responsible to greet all patients in a timely and friendly manner. A core function of this position is to ensure that all customers, external and internal, are treated with the highest level of respect. The Patient Access Representative is to provide a safe and secure environment for the patient during the registration process. Clearly review and communicate all forms and obtain required signatures for services provided. The Patient Access Representative ensures accuracy and thoroughness in collecting and documentation of the patient s demographic and insurance information, and utilizes the technology available to complete the registration. Participates in creating a positive environment for patient and colleague satisfaction.Qualifications:Required:
High School Diploma
Customer service experience
Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care
Medical terminology and computer skills
Preferred:
Patient Access experience preferred
Scheduling Requirements:
Shift- 10:00am-6:00pm
Monday- Friday including every other weekends/holidays
Full Time
Essential Functions:
Provides excellent customer service to all patients, colleagues and other external and internal customers
Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling , pre-registration and/or registration based on assigned work
Obtains and accurately documents all demographic information
Obtains insurance information and initiates the verification process via third party clearinghouse
Completes verification of coverage of all insurances and financial clearance activity has been completed
Meets and exceeds department goals including accuracy, point of service collections and productivity
Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient
Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered
Completes Medicare Questionnaire on all patients that are eligible
Demonstrates proficiency in the entire pre-admission, registration, and financial clearance processes
Demonstrates a high level of efficiency, accuracy and productivity
Verifies accuracy of patient demographic information to avoid duplicating a medical record
Follows department procedures when a duplicate medical record assignment is made
Complies with organizational policies on Advance Directives and Patient Rights
Provides patients with all regulatory documents, obtain required signatures, and witnesses all patients signatures
Maintains department productivity by asking for additional duties when patient flow permits
Makes customer needs a priority. Provides direct observation of the customer service being performed by other organizational members and reports issues to the supervisor/director
Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary
Reflects commitment to building a supportive work environment and maintains a positive attitude
Works closely and professionally with nursing and ancillary departments to foster a team environment
Participate in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside of the patient access department
Other duties as assigned
Benefits and Perks:At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.
Paid Time Off (PTO)
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Retirement Plans
Short & Long Term Disability
Life & Accidental Death Insurance
Tuition Reimbursement
Health Care/Dependent Care Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
Choosing RWJBarnabas Health!RWJBarnabas Health is the premier health care destination providing patient-centered,high-quality academic medicine in a compassionate and equitable manner, while deliveringa best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.RWJBarnabas Health is an Equal Opportunity Employer