Product Manager I, Consumer Money Movement

Work Location:Mount Laurel, New JerseyHours:40Pay Details:$86,840 - $130,000 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Line of Business:Product ManagementJob Description:As part of the Operations and Product Management Team within Consumer Deposit Products and Payments the Product Manager I is responsible for driving Customer Engagement by removing irritants and simplifying colleague experience through the day to day management and oversight of TD's Person to Person consumer money movement productsDepth & Scope:

Highly seasoned professional role requiring substantial knowledge/expertise in a complex field and knowledge of broader related areas

Accountable for either a single major functional area with a mass or niche product/segment suite and moderate level of complexity with a range of complex attributes

Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations

Provides expertise and advice on unique distribution issues (i.e. primarily 3rd party channels) for niche/customized products/segments

Has advisory/consultative accountability for functional areas that are not directly managed

Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions

Uses sophisticated analytical thought to exercise judgement and identify solutions

Impacts the achievement of sub-function or business line objectives within the area accountable for

Develops and maintains a robust understanding of the regulatory requirements, customer, market, and industry to deliver product and process innovation to improve the value proposition

Develops and implements products/policies and procedures in such a way that it enhances the end to end customer experience (including training, enhancement and irritant reduction) while achieving business objectives

Oversees and ensures the clear and effective delivery of products and services to the customer

Acts as a Subject Matter Expert for product-related inquiries

May lead business plans leveraging Acquisition and Segments teams to increase new account growth and track P&L impact

Liaises with partners (i.e. Marketing, Phone Channel, Retail) to understand industry and customer trends; Analyzes challenges and identifies areas of opportunity through customer research, focus groups, and external secondary research; Facilitates ideation sessions and builds necessary business cases for NPD, identifying solutions and building stronger plans for growth

Builds and maintains effective relationships with sales distribution, key internal stakeholders and/or external partners to ensure that customer needs are considered in strategic decisions and in the development of options, solutions and alternatives

Leads and facilitates problem solving sessions with partners and vendors

Designs end to end process for development, implementation, use, reporting and feedback on developed products and segments

Directs and coordinates market research to determine underlying customer needs – input to development process

Participates in the day to day management of the product(s), identifying and implementing product features and enhancements, providing business case support of recommendations and assisting in the strategic development of new initiatives

Adheres to enterprise frameworks or methodologies that relate to activities for own business area

Delivers financial results for the product/product suite via operation of all available levers: pricing, margin, volume etc., creates and delivers business cases to achieve strategic business results (acquisition, retention, customer experience, engagement and market share)

Supports Senior Management as a subject matter expert for the product(s) portfolio through all forms of written and verbal presentations, (product reviews, planning and forecasting, strategic review sessions)

Conducts ongoing industry and competitive analysis to obtain market insights and ensure Acquisition Teams are kept informed of matters to be competitive and win in the marketplace

Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques

Refines product management strategies through detailed analysis of the P&L, ongoing competitive research and review of marketing/risk management tactics

Ensures effective product policies and processes are established to support business processes align with risk appetite

Oversees product management deliverables within budget and as per the approved product plan, working with business partners to develop the content of those deliverables

Champions the development of the annual business plan and the monthly/quarterly forecast process

Contributes to and supports partner led projects as identified

Participates and collaborates on initiatives with internal and external service providers (IT, operations, legal, compliance, marketing etc.) to ensure the product meets TDBG objectives and standards

Identifies and manages risks (market, credit, operational) associated with the product/segment

Develops/maintains productive working relationships with distribution channel owners

Is knowledgeable of and complies with Bank and Industry Codes of Conduct

Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

Education & Experience:

Undergraduate degree or product management certificate and/or

7+ years relevant experience

Previous Product experience typically required

Advanced knowledge of and ability to conduct product research, product analysis and development, forecasting, pricing, competitive intelligence

Knowledge of current and emerging competitor and market trends

Ability to lead, plan, implement and evaluate program/project activities to ensure completion of product initiatives

Ability to forecast and contribute to strategic direction of the product management function and provide advice to senior leadership

Ability to communicate effectively in both oral and written form

Ability to work collaboratively and build relationships across teams and functions

Ability to work successfully as a member of a team and independently

Ability to exercise sound judgement in making decisions

Ability to analyze, organize and prioritize work while meeting multiple deadlines

Skill in preparing and managing budgets and P&L

Knowledge of and/or skill in using analytical software tools, data analysis methods and reporting techniques

Skill in using computer applications including MS Office

Ability to handle confidential information with discretion

Preferred Qualifications:

Expert Knowledge of consumer digital/electronic payment capabilities and the competitive, evolving landscape;

Improve the customer experience by implementing/updating controls and key risk/performance indicators to ensure our processes are within business, and regulatory expectations.

Ability to understand regulations and regulatory environment.

Employee/Team Accountabilities:

Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest

Provides thought leadership and/or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit

Participates in personal performance management and development activities, including cross training within own team

Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities

Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices

Leads, motivates and develops relationships with internal and external business partners/stakeholders to develop productive working relationships

Contributes to a fair, positive and equitable environment that supports a diverse workforce

Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

Who We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (http://hrportal.ehr.com/tdtotalrewards)Additional Information:We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.Colleague DevelopmentIf you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.Training & OnboardingWe will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.Interview ProcessWe’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.AccommodationIf you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected] . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.