Vacancy caducado!
- Understand and recognize office hardware. Must be able to set up office hardware, as well as understand and create documentation to guide through set up of unfamiliar hardware.
- Comprehend communication and connectivity concepts as they relate to HRB Tax office set up scenarios (VPN, Client/Host, File Transfer, telecom data services, office cabling, etc) and instruct others on these concepts
- Install and troubleshoot tax office and utility software. Must be able to understand and teach concepts and documentation to guide through the administration of unfamiliar software
- Troubleshoot a variety of office set up issues, as well as associate issues
- Understand documentation that is provided for office set up and have the ability to translate that information into a physical technology set up. Must understand the reason for each step and foresee the next step
- Ability to understand and enforce the need and purpose of office and technology compliance.
- Maintain an inventory of district equipment and hot spare tracking & control for computer equipment in the district.
- Ensure regular communication with Regional Technology Manager on support issues and needs.
- Install and maintain network and telephone cabling in company-owned field offices.
- Bachelor Degree or equivalent education or experience.
- 2 years of experience with Windows 2000 and/or Windows XP, Windows network configurations, and MS Office (or equivalent).
- Ability to recognize differences of opinion or understanding. Identify cause for the difference's and attempt to gain consensus. Escalate if no resolution and document known facts.
- Able to read documentation and set up instructions and apply this information to each individual office. Must be able to take information, organize it, and report on it back to a team lead.
- Access to and ability to drive a motor vehicle; possession of a valid driver's license; adequate insurance coverage as required by applicable state law and a good driving record.
- Computer networking certification (A+, CNA, MCP, MCSE, etc.)
- 2 years experience working with Windows 2000 and/or Windows XP.
- 2 years networking exp
- Bachelor's degree in a related field or the equivalent through a combination of education and related work experience.
- 2 years Minimum related work experience
Vacancy caducado!