Vacancy caducado!
Job Title: Customer Service RepresentativeDuration: Temp-Perm Location: Linden, NJ (on-site)Hours: Mon-Fri, 9am-5pm Pay: $26.44 - $28.85/hr. ($55k - $60k/yr.) Job Overview: Your primary responsibility will be to address customer inquiries regarding orders or sample requests, resolve any issues, and provide exceptional service to enhance the overall customer's buying experience. Key Responsibilities:
Customer Interaction:
Respond promptly to customer inquiries through phone and email contacts.
Provide accurate and helpful information to address customer concerns.
Handle and resolve customer complaints in a professional and empathetic manner.
Problem Resolution:
Investigate and analyze customer problems or complaints to identify root causes.
Propose effective solutions and follow through to ensure customer satisfaction.
Collaborate with other departments to resolve any complaints regarding order completion or quality concerns.
Product Knowledge:
Develop a deep understanding of the company's products or services to provide informed responses to customer queries.
Guide customers to product choices that avoid potential issues (i.e. - understanding products, print and/or decorating limitations to assist customers in selecting best products for their clients).
Stay informed about product updates, changes, and new features.
Documentation:
Maintain detailed and accurate records of customer interactions and transactions.
Document common issues and resolutions for future reference.
Communication:
Communicate effectively with customers and internal teams to convey information clearly and professionally.
Provide regular updates to customers regarding the status of their inquiries or resolutions.
Customer Education:
Proactively educate customers about products and offerings to optimize their experience and increase sales opportunities.
Create and update FAQs and knowledge base articles for customer self-service.
Collaboration:
Collaborate with other departments, including sales, marketing, production and product development, to relay customer feedback and contribute to the improvement of products and services.
Qualifications:
High school diploma or equivalent; college degree is a plus.
Previous customer service experience preferred.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to handle stressful situations with patience and professionalism.
Familiarity with customer service software and systems.
Working Conditions:
Office-based 5 days per week
Fast-paced environment with a focus on meeting customer service metrics.
#M1
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
Vacancy caducado!