Description Opportunities for a Customer Service Representative!Are you looking to expand your career as a Customer Service Representative? Robert Half has an excellent job opportunity for an articulate, highly-skilled candidate. Are you always outgoing and sociable? This could be a great position for you. Be prepared to come into a dynamic and fast-paced environment in this role. If you're looking for a long-term contract / temporary position in Kearny, New Jersey, this Customer Service Representative opportunity could be for you!Major responsibilities
Interacts with customers via telephone, or email to provide support and information on products or services.
Enters orders for new or additional products or services.
Dispatch technicians based on the location, appliances, fees and type of issue.
Highlight lack of technicians in certain areas for service management to recruit one.
Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
Review turnaround time and escalate to management.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
Requirements
Demonstrated experience performing extensive research to resolve complex customer inquiries
Strong communication and interpersonal skills (verbal, written, and listening)
Customer service and office administrative skills
Strong problem-solving skills
Ability to navigate multiple computer systems and applications
2+ years' experience with performing in a goal-driven & customer-focused environment preferred
Enthusiastic attitude and an engaging businesslike approach
Client Intake experience preferred
If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .