Qualifications:
High School Diploma or GED
1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
Excellent communication skills (verbal & written)
Ability to multi-task and work in a fast-paced environment
Physical Workability to exert 30-60 pounds of force occasionally, and/or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to list, carry, push, pull or otherwise move objects
Responsibilities:
This position is responsible for ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information
Act and work in a manner that is consistent with the company’s core values
Demonstrate the ability to drive and teach the company philosophy around the basic “’s of retail
The basic P’s of retail include but are not limited to:
People, Position, Product, Presentation, Price, Promotion, Purchasing
Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service
Demonstrate a thorough understanding of merchandise and installation
Ensure the overall merchandising, pricing and organization of the department
Communicate standard operating procedure direction and changes to all associates in a timely manner
Communicate inventory needs to management
Direct and assist the processing of merchandise to the showroom floor
Validate all product placement and pricing within the department
Greet every customer in a helpful and courteous manner
Assist customers with product questions and selections
(Quickbooks) Process customers at check-out using the point of sales (POS) system
Process customer refunds and exchanges according to established guidelines
Follow established cash, check and charge card acceptance procedures
Answer the telephone according to accepted guidelines
Stock and tag merchandise display as required
Create price tags and merchandise signs