ASW's client in Ocean, NJ is looking to hire experienced Warehouse Clerk / Pick Pack as soon as possible. Our client is a supplier for many fisherman needs.
This is temp to perm position with benefits after temp period.
If interested, please call or text Sulia at 609-424-9163
Job Description
Monday to Friday
8:00am to 5:00pm with unpaid lunch break
$18.25/Hour
We seek a dedicated and enthusiastic individual to join our small team as a Customer Service and Administrative Associate for our e-commerce fishing tackle business. The ideal candidate will possess excellent communication skills, a passion for fishing, and a commitment to providing exceptional customer service. As a Customer Service Representative, you will assist customers with inquiries, resolve issues, and ensure a positive shopping experience.
Customer Service:
o Respond to customer inquiries via phone, email, and Zendesk promptly and professionally.
o Assist customers with product selection, sizing, and compatibility questions.
o Process orders, returns, and exchanges efficiently and accurately.
o Resolve customer complaints and issues promptly and effectively, striving for first-call resolution whenever possible.
o Provide product recommendations and advice based on customer needs and preferences.
o Maintain a comprehensive understanding of our product offerings, including fishing tackle, gear, and accessories.
o Collaborate with other departments, such as sales and shipping, to ensure seamless order fulfillment and delivery.
o Monitor customer feedback and identify opportunities for improvement in products or services.
o Coordinate with UPS on lost package claims.
Administrative:
o Manage the creation and updates of FS Standard Operating Procedures manual.
o Schedule and organize various activities, including staff meetings, workshops, seminars, and FS events.
o Assist with light bookkeeping duties, including entering invoices and purchase orders, setting up new vendors, and communicating with vendors about issues and setup.
o Manage the calendars for management and balance competing priorities.
o Manage the human resource functions, collaborate with the Operations Manager and the Human Resource team.
Warehouse Duties
o Must be able to do cycle counts
o Must be willing to Pick and Pack
o Must be willing to
Qualifications:
- Associate or bachelor’s degree preferred.
- Previous experience in customer service, preferably in a retail or e-commerce environment.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Proficiency in computer systems and familiarity with CRM software.
- Passion for fishing and knowledge of fishing tackle and equipment preferred.
- Ability to work independently and as part of a team in a fast-paced environment.
- Flexibility to work evenings, weekends, and holidays as needed.
Join our team and become an integral part of our mission to provide exceptional customer service and help fellow fishing enthusiasts enjoy their passion to the fullest!
A comprehensive benefits package for Full-time employees (after doing the temp period) that includes:
Paid time off for sick leave (5 days per year), vacation (5 days in year one, ten days in year two), and holidays if employed for more than three months.
OSHERA - $200 tax-free reimbursement for health insurance premiums and other out-of-pocket health expenses if employed for over three months.
Employee discounts on our products
please call or text Sulia at 609-424-9163
You may also apply in person, Monday through Friday, 8am-3pm.
All Staffing Warehousing
311 Raritan Ave 2nd Fl
Highland Park, NJ 08904
732-442-2255
Please bring a resume to the office.
Job Type: Full-time
Pay: $18.25 per hour