SMA Investment OperationsNuveen is the investment management division of TIAA and is one of the largest global asset managers with specialist knowledge across a wide array of asset classes, including fixed income, equities, alternatives and multi-asset solutions. As a global asset manager, our mission is to work in partnership with our clients to create outcome focused solutions to secure their financial future. Within Nuveen, Retail Separately Managed Accounts (SMA) Operations is responsible for the administration of 60,000 individual client accounts and over $70 billion of assets.The Separately Managed Account Investment Operations Leader, Head of Account Servicing, is responsible for leading a team of professionals who are responsible for various operational processes pertinent to account onboarding, portfolio accounting, internal client service and business oversight. This leader will help support and grow Nuveen’s Separately Managed Accounts Platform to implement strategic initiatives, collaborating with internal and external partners, and driving key projects. The successful candidate will have experience in a collaborative work environment, and a passion for working across departments to identify, prioritize and execute initiatives that improve the client experience, scale and efficiency of the business.Key Responsibilities and Duties
Manage the Account Servicing team that encompasses onboarding, portfolio accounting, client service and business oversight
Ensures investors’ separately managed accounts are monitored and that team members coordinate effectively with financial intermediaries and custodians.
Interact and partner with cross-functional teams, including Operations, Investments, Sales, Finance, Product, and Legal as it relates to implementation of new business (client agreements, investment restrictions, reporting) and ongoing support for the firm’s Managed Accounts platform.
Implements process improvement initiatives to improve operational efficiency, define the right measures of operational risk; drive prioritization of initiatives.
Ensure alignment of Service Level Agreement goals and monitoring of operational KPI’s
Ensures compliance with regulatory policies by implementing and monitoring operational processes; actively participate in internal and regulatory audits.
Manages performance of team through regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional operational processes and to foster team member engagement, motivation, and development.
Educational Requirements
University (Degree) Preferred
Work Experience
5+ Years Required; 7+ Years Preferred
Physical Requirements
Physical Requirements: Sedentary Work
Career Level8PLRequired Qualifications:
5+ years relevant management experiencein the retail SMA industry
Experience with financial markets, investment concepts and separately managed accounts
Experience with fixed income and equity securities
Experience working with financial regulations and operational risk and controls in accordance with policies and procedures.
Preferred Qualifications:
Experience building relationships and taking appropriate action to gain cooperation, establish rapport and building consensus.
Demonstrated ability to deal with complex operational issues, including resolution with key stakeholders.
Exceptional and effective verbal and written communication skills, and ability to effectively collaborate with internal and external partners, clients, and financial advisor firms.
Bachelor's degree in Business, Finance, or related field with at least 5 years of experience and working knowledge of the Managed Accounts (platforms, clients, advisors) business, including SMA client service, product and/or operational experience (account servicing) within the asset management industry.
Service oriented, client-focused, consultative philosophy.
Teamwork mentality, and ability to develop, engage with and maintain effective teams
Champion new initiatives, including leading cross-departmental coordination to present ideas and implement solutions.
Adaptable to work in an ever-changing, multi-tasked environment with high priorities, varying workloads, and deadlines.
Ability to optimize use of technology, including strong working knowledge of Microsoft Office Suite.
Related SkillsBusiness Analysis, Business Process Improvement, Business Process Understanding, Collaboration, Consultative Communication, Negotiation, Nuveen Products/Services Acumen, Organizational Savviness, Project Management, Vendor / Partner ManagementAnticipated Posting End Date:2024-03-22Base Pay Range: $122,300/yr. - $175,000/yr.Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).Company OverviewNuveen, the investment manager of TIAA, offers a comprehensive range of outcome-focused investment solutions designed to secure the long-term financial goals of institutional and individual investors. Its affiliates offer deep expertise across a comprehensive range of traditional and alternative investments through a wide array of vehicles and customized strategies. For more information about the firm please visit our website at www.Nuveen.comBenefits and Total RewardsThe organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary (https://www.tiaa.org/public/pdf/benefits-at-a-glance.pdf) .Equal OpportunityWe are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.Read more about the Equal Opportunity Law here (https://www.dol.gov/general/topics/posters) .Accessibility SupportTIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:Phone: (800) 842-2755Email: [email protected] NoticesFor Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .For Applicants of Greenwood residing in Brazil (English), click here (https://www.tiaa.org/public/support/privacy/applicants-greenwood-privacy) .For Applicants of Greenwood residing in Brazil (Portuguese), click here (https://www.tiaa.org/public/support/privacy/applicants-greenwood-portuguese-privacy) .For Applicants of Westchester residing in Brazil (English), click here (https://www.tiaa.org/public/support/privacy/applicants-westchester-privacy) .For Applicants of Westchester residing in Brazil (Portuguese), click here (https://www.tiaa.org/public/support/privacy/applicants-westchester-portuguese-privacy) .TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.Privacy Notices
For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .
For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .
For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .
For Applicants of Greenwood residing in Brazil (English), click here (https://www.tiaa.org/public/support/privacy/applicants-greenwood-privacy) .
For Applicants of Greenwood residing in Brazil (Portuguese), click here (https://www.tiaa.org/public/support/privacy/applicants-greenwood-portuguese-privacy) .
For Applicants of Westchester residing in Brazil (English), click here (https://www.tiaa.org/public/support/privacy/applicants-westchester-privacy) .
For Applicants of Westchester residing in Brazil (Portuguese), click here (https://www.tiaa.org/public/support/privacy/applicants-westchester-portuguese-privacy) .
Nondiscrimination & Equal Opportunity EmploymentTIAA is committed to providing equal opportunity across all employment practices and we believe our employees have a right to a diverse and inclusive workplace.EEO is the Law (https://assets.phenompeople.com/CareerConnectResources/TIAAGLOBAL/documents/22-088EEOCKnowYourRights-1688394514088.pdf)Pay TransparencyPhiladelphia Ban the Box (https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf)