Dental Support Organization LeaderPosition SummaryAs a Dental Support Organization (DSO) Leader, you will lead a team of DSO recruiters who are responsible for developing partnerships and providing outstanding service to Dental Support Organization (DSO) partners. The DSO Leader will be accountable for the growth and maintenance of Guardian’s provider networks resulting from our DSO partnerships by ensuring the identification and recruitment of new national, regional, and mid-sized DSOs, which will include a partnership with Regional Network Leaders. You will review monthly dental network data to identify successes, roadblocks, or patterns and will develop and implement strategies to drive success across the national DSO market. You will lead and be accountable for the performance and results of the DSO recruiting team, which includes supporting account management activities and coordination with internal partners to retain relationships. You will develop strategies to ensure excellent service levels and, through partnership with Pricing and Actuary, assist DSO groups by identifying any outlier utilization patterns. You will participate in ad hoc projects, train new team members, and ensure resolution of raised issues. You will be responsible for DSO negotiations of complex contracts, financial reimbursement rates, and develop solutions that retain DSO partnerships while also ensuring responsible growth of Guardian’s networks.You are:
A leader with a positive attitude who is determined and focused on delivering exceptional results.
An experienced people manager with familiarity in working with large group dental practices and a strong desire for excellence in service
Someone who:
Has the customer front of mind when developing your team’s strategy
Proactively looks at new and different ways the DSO team operates
Collaborates across teams, organizations, external partners and all levels of staff to produce optimum performance results, efficiencies and success
You Will:
Be responsible for enhancing gross adds, competitive rank, effective discount, and overall value that Guardian can bring to planholders and members through our DSO partnerships.
Understand the market, help your team identify leads, and coordinate as necessary with Regional Network Leaders.
Make presentations to senior-level management on the DSO market, challenges in the growth and retention of the network, and strategies developed to keep pace with the market.
Develop and implement strategies to enhance the DSO onboarding and relationship management, increase satisfaction, and create efficiencies.
Act as the leadership contact for all established DSOs when needed to resolve issues.
Set productivity requirements for the DSO Recruiting team.
Participate in the development of the overall Network strategy.
Keep a pulse on industry trends to support a proactive approach to the driven environment.
Be accountable for ensuring the team is meeting contractual and procedural turnaround times
Act as a resource and Subject Matter Expert for the DSO Team
Work alongside your leader to suggest new ways of working for the team to create efficiencies and maintain a best-in-class DSO organization.
You Have
Bachelor’s degree. MBA preferred.
A minimum of 10+ years in non-medical, ancillary benefits. Group Benefits experience preferred.
Leadership accountability for developing and implementing internal and external reporting packages.
Strong analytical and problem-solving skills
Ability to lead while adapting to changing business priorities and environments and manage multiple projects simultaneously.
Strong executive presence and public speaking skills including presentation to senior leadership, as well as field partners.
Consistent track record of exceptional performance, having delivered quantifiable impact on company revenue and profitability.
Proven execution-oriented people leader with exceptional ability to hire and inspire teams creating high performance.
Track record of collaborating cross functionally to solve complex business problems and navigate rapidly evolving macro trends.
Location & TravelThis is a flexible position requiring 2 days per week in office, with preference given to candidates within commuting proximity to a Guardian office.Will consider remote candidates if experience is aligned and ability to travel to Guardian offices as determined by the People Leader.Business travel is expected to occur 10-20% of the time. Travel to/from regional offices as needed for project work/team meetings.Salary Range$82,660.00 - $135,805.00The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.Our PromiseAt Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.Inspire Well-BeingAs part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.Health Care
Choice of [high deductible/copay] medical plans with prescription drugs, including coverage for fertility and transgender inclusive benefits
Dental plan
Vision plan
Health care accounts – flexible spending, health reimbursement, and health savings accounts
Critical illness insurance
Life and Disability Insurance
Company-paid Life and Disability insurance plus voluntary supplemental coverage
Accident insurance
Retirement and Financial
401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable
Complimentary 1:1 financial guidance with a licensed Fidelity representative
Time Off and Remote Work
Flexible work arrangements (part in-person/part remote)
Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement
Personal holidays for colleagues to use in recognition of religious, cultural, or civic days
Paid parental leave and paid family and medical leave policies
Emotional Well-being and Work-Life
Emotional well-being, mental health, and work/life resources powered by Spring Health
Wellness programs, including fitness program and equipment reimbursement
Child, adult, and elder back-up care support through Bright Horizons
Adoption assistance
College planning
Tuition reimbursement
Student loan assistance
Commuter benefits in select metropolitan areas
Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.Equal Employment OpportunityGuardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.AccommodationsGuardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected] .Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .