Job Description SummaryAre you passionate about working at an enterprise-level with Salesforce technologies? Do you have experience in consulting with business stakeholders and creating solutions that align with their strategies? Do you have strong technical and analytical skills as well as excellent communication and relationship skills? If yes, then you might be the ideal candidate for the Salesforce Adoption and Excellence Administrator role at BD.Job DescriptionWe are the makers of possibleBD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.PLEASE NOTE - this role is remote.Primary Responsibilities include but not limited to:
Manage Salesforce inbox for incoming business enhancements, RITM’s, and incidents.
Prepare request and review with CRM product team to determine priorities and level of effort for execution.
Consult with US Region Business stakeholders and assess and recommend appropriate solution that aligns with the BD commercial strategy.
Work across US BD businesses to be the front-line support for the Salesforce business delegated administrators.
Provide basic end user support inclusive of managing office hours and answering questions.
Maintain, iterate, and develop end-user training playbooks and instructional videos.
Provide training for Salesforce Delegated Administrators.
Adjunct support for US Commercial Enablement Salesforce analys
Required Qualifications
2+ years combined experienced in Salesforce CRM technology.
Bachelor Degree
Strong acumen to understand business requirements and translate into technical requirements.
Ability to in partnership with the US Region delegated admin practice group and the Technology and Global services team (TGS)
Ability to span multiple technology platforms and the willingness to become proficient in technologies over and above the required specialty.
Excellent verbal and written communication skills.
Ability to travel 10% required.
BA/BS required (in lieu of a bachelor’s degree, 5+ years of experience in the applicable area)
Certifications:
Salesforce Administrator 201 Certification
Preferred, not required, SAFe Agile framework.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.Why Join Us?A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.To learn more about BD visit https://bd.com/careersBecton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.PDNPrimary Work LocationUSA NJ - Franklin LakesAdditional LocationsWork ShiftBecton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.