Description:
Act as principal customer contact regarding technical product support and problem resolution.
Provide expeditious, timely and courteous handling of all customer questions and requests.
Communicate customer feedback to inside engineers to improve products.
Provide product education and advice to external customers.
Interact with marketing, product development teams, and customers concerning products and product application.
Act as technical liaison with manufacturing partners.
Understand customers’ requirements and incorporate technical knowledge into sales pitch.
Prepare sales quotes and ensure that sales quotas are met.
Educate customers on products that best satisfy their needs in terms of quality, price, and delivery.
Conduct research, identify potential customers, contact prospective customers, arrange meetings, and present products in a professional manner in business-to-business market.
Perform administrative tasks, track sales activities, write reports, negotiate contracts, and support marketing activities.
Develop long term relationships with clients through managing and interpreting their goals and requirements.
Visit prospects and customers to demonstrate and explain benefits and features of products and services.
Prepare contracts, proposals, and quotations.
Attend tradeshows as assigned.
Skills:Customer service, Product support, medical device, mechanical design, solidworks, iso 13485, stainless steel, cad software, cad designAdditional Skills & Qualifications:
Medical Device industry experience
CAD experience - SolidWorks
Experience with modification and changing existing CAD drawings
Experience Level:Intermediate LevelAbout Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.