S ummary/Objecti v e: The Warehouse Supervisor/Trainer contributes to the continuous improvement, training and development of new and tenured Selectors through one-on-one training. They will provide performance improvement solutions through timely feedback, coaching and mentorship. They will partner with Warehouse Operations, corporate subject matter experts (SME), Operations Manager, and Director of Operations to drive performance metrics and improvements. This role develops new hires during multi-week training and is responsible for assimilating, onboarding and assessing new as well as existing talent. The Warehouse Supervisor/Trainer conducts employee training needs, identifies opportunities to improve warehouse safety, productivity and retention through observation and follow up. Essential Functions:
Educates employees in proper safety procedures, safe work practices and policies.
Measure and report the effectiveness of warehousing activities and employee performance
Monitor performance issues and error rate; identify trends and improve processes to resolve
Train assembly/picking staff on new procedures to reduce errors and improve performance
Ensure shipments' and inventory transactions' accuracy
Communicate job expectations and coach employees
Work with operations management to determine staffing levels and help assign workload
Identify areas to improvement and establish new or adjust existing work procedures and practices
Collaborate and coordinate activities with other departments
This role may require off shift and weekend work
Provides active and positive leadership in the effort to drive the culture across the facility
Owns all warehouse training for new and tenured Selectors, with emphasis on the first 90 days of Selector training
Administers and coordinates all aspects of onboarding and training including scheduling resources, conducting classroom training, performing observations, acting as SME on process and milestones, etc.
Provides actionable performance and behavioral feedback and coaching in classroom and on the job environments.
Analyzes and tracks associate performance 30/60/90 days out of new hire training to ensure performance expectations are met
Collects data to determine effectiveness, retention, and sustainability of training for the continuous improvement of the program
Ensures individual order selectors and the entire shift are following preferred methods and meeting rates
Reports out performance and retention data to Operations Manager regularly and provides training recommendations and strategies based on trends
May consult in the interview, hire, performance review, discipline, and termination process in collaboration with the Director of Operations, Warehouse Manager, and Operations Manager to ensure all training needs are aligned, relevant, and delivered as expected
Regularly inspects facility for safety hazards, product damages, and either resolves them or reports them to the operations manager or Inventory department, as appropriate. Jointly accountable (with warehouse leadership) for maintaining the physical condition of the warehouse and its equipment and inventory.
Skills:
Proven work experience as a Warehouse/Shipping Manager
Knowledge of WMS software and MS Office proficiency
Ability to input, retrieve and analyze data
Excellent communication and interpersonal skills
Proven to ability to direct and coordinate operations
Strong organizational and time management skills
Lead by example with positive attitude
Physical Demands and Work Environment:
Ability to work 2nd shift (1pm – 11pm)
Ability to work in a warehouse environment with a unionized workforce
Standing and walking for long periods of time
Operate mobile equipment (single pallet jack, order picker, double reach, and pacer)
Occasional bending, lifting and/or moving a case up to 80 LBS.
Ability to work in an ambient, refrigerated, and frozen warehouses.
The Gellert Global Group is an Equal Opportunity Employer.
MIFI Veteran/Disability. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability or protected veteran status.
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