end user support provisioning help desk analyst.
edison , new jersey
posted today
job detailssummary
$29 - $35 per hour
contract
bachelor degree
category computer and mathematical occupations
reference1051111
job detailsjob summary:Our client in central New Jersey has a consulting assignment for an End User Support Provisioning/Help Desk Analyst for enterprise environment.Level 2, responsibilities include monitor ticketing queue, solving escalation issues, terminations, new users, new application access requests. Candidate should be comfortable with hands on and well as phone support and asset management and deployment services and provisioning.location: Edison, New Jerseyjob type: Contractsalary: $29 - 35 per hourwork hours: 8am to 4pmeducation: Bachelorsresponsibilities:Installation, configuration, and the implementation of applications.-Installation, configuration, and the deployment of laptop and desktops.-Management and routing of problem ticketing-Managing a problem ticket queue while upholding response and resolution service level agreements.-Supporting Microsoft Windows 7, Windows 10 and Microsoft Office products along with an understanding of other Windows technologies.-Troubleshoot end user issues including software and hardware issues.-Managed onsite inventory of assets and peripherals to ensure stock is always available and accurate.-Continual process improvement and documentation of Standard Operating Procedures.-Facilitate, and execute day to day activities for Helpdesk team activities.-Delivery of services and management of problem tickets for multiple remote office locations.Excellent customer service skills.-strong analytical and organizational skills.-strong communication skills, both written and verbal.-Current A+ and /or one Microsoft certification.-Experience supporting Microsoft OS environment.-3 years' experience troubleshooting software and hardware on Microsoft Windows 7 based systems in a SLA driven support environment.-3 years' experience facilitating, configuring, and deploying Windows 7/10 assets.-Work collaboratively with other staff members.-Self-starter that works well in a team environment.-Understanding of Information Technology departments and responsibilities.-Must be able to quickly learn/support new technologies and customized configurations to support critical personnel and departments.qualifications:
Experience level: Experienced
Minimum 5 years of experience
Education: Bachelors
skills:
Desktop Support
PROVISIONING (2 years of experience is required)
Desktop Support
Desktop Support
Desktop SupportEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected] offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.