Job description
involves handling customer inquiries, resolving issues, providing product information, and processing orders, while maintaining a positive and helpful customer experience.
Here's a more detailed breakdown of common responsibilities:
Customer Interaction:
Answering phone calls, emails, or chats from customers.
Providing information about products, services, or company policies.
Resolving customer complaints, issues, or concerns.
Order Processing and Management:
Taking customer orders and processing them.
Handling returns, exchanges, or refunds.
Updating and maintaining customer information in company systems.