Country:United States of AmericaLocation:CAN79: Clifton, NJ 100 Delawanna Ave, Clifton, NJ, 07014 USACarrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.About This RoleAn Account Receivable Specialist works with Carrier’s collections (CBS) and branch operations team supporting all collection efforts including end-to-end AR processes, collection calls and dunning process. Leverages data to prioritize individual and team member times to maximize impact to cash flow. Directly facilitates resolution of disputes and customer inquiries from key accounts. Provides support to operations in day-to-day account receivable actions.Key Responsibilities:
Accounts receivable monitoring and reporting
Own the Zone A/R dashboard
Ensure past due invoices are categorized with the correct dispute status and assigned the correct owner
Regularly communicate status to key stakeholders
Provide data as needed for credit reviews
Collections prioritization and facilitation
Determine the collection action plan for each market
Assign weekly targets for dispute resolution by market
Follow up that large invoices were received and are accurate
Facilitate cleanup of very aged receivables
Ensure regular, actionable calls between collections and field are happening and effective
Facilitate credit processing and application
Key account support
Assist team in follow up communications with designated customers
Facilitate resolution of internal barriers to invoice correction
Report weekly on progress at designated customers
Required Qualifications:
High School diploma or GED
2+ years of experience in B2B collections
2+ years of experience utilizing Microsoft Office Suite
6+ months experience supporting customers via telephone and email
Preferred Qualifications:
BS or equivalent education
Excellent verbal and written communication skills
Strong organizational skills
Excellent attention to detail and accuracy
Experience utilizing S4 HANA, Salesforce Power Bi
Knowledge of HVAC business and project management experience a plus
#LI-OnsiteRSRCARCarrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.Job Applicant's Privacy Notice:Click on this link (https://www.corporate.carrier.com/legal/privacy-notice-job-applicant/) to read the Job Applicant's Privacy Notice