IQVIA’s Centralized Outsourcing Operations Hub (COOH) includes Patient Support Services (PSS) across our Access and Affordability business lines. IQVIA’s Access team provides all hub services including reimbursement, patient assistance, adherence, and in-home solution support. Our Affordability solutions not only offer the insights and strategic know-how for designing patient affordability and engagement programs, but also the capacity to seamlessly implement, manage and optimize these programs to drive adherence and maximize the performance.There is an opportunity for seasoned Business Analysts to join our team as we continue to grow to support the PSS business, specifically our Affordability platform.Essential Functions:
Understanding of the different systems and processes used within PSS to support the business and how they work together, and examine impact of new solutions. Broad understanding of PSS operations, systems and processes will enable the BA to ask the appropriate questions
Strong communication and collaboration skills are imperative to work closely with cross-functional teams and clients, including developers and technical resources as new development projects are identified and need to be documented
Consultative approach in client meetings, often leading and providing recommended approaches to achieve the overall program objective
Write business requirements documents and create supporting materials as needed (ex: process flows)
Facilitate discussions, decision-making and conflict resolution
Formulate and define requirements through research and fact-finding combined with an understanding of applicable business rules and requirements
Knowledge of moderately complex information systems
Includes analysis of business and user needs, documenting requirements, and revising existing system logic functionalities as necessary
Competent to work in some phases of systems analysis and recognize the business implications of the application of technology to the current business environment
Formulates and defines systems scope and objectives based on both user needs and a thorough understanding of business systems and requirements
Devises or modifies procedures to solve complex problems considering equipment capacity and limitations, operation time, and form of desired results
Includes analysis of business and user needs, documentation of requirements and translation into proper system requirement specifications
Considers the business implications of the application of technology to the current and future business environment
Engage with clients and discuss system capabilities as a Subject Matter Expert, review client business rules for accuracy and completeness, and align to client’s objectives
Participation in client discussions related to setting business rules. Act as a liaison across functional teams (Project/Program and Technical) to gather requirements and consult on capabilities
Qualifications:
Bachelor’s degree in business administration/management or related field
At least 5 years of business analyst and/or Patient Support Services required
Affordability and/or Copay Experience Required
Strong people skills and ability to positively influence stakeholders to resolve impactful risks and drive decision making
Full technical knowledge of most phases of systems analysis
Demonstrated ability to understand client requirements as well as underlying infrastructure applications, systems and processes to enable execution of those skills
Change management/process analysis skills (e.g., Business Process Reengineering).
Strong communication skills, including ability to present and engage tactfully with clients.
Project management experience in overseeing or contributing to complex, multi-discipline projects.
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.comWe are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoeIQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-statusThe potential base pay range for this role, when annualized, is $105,800.00 - $176,300.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.EEO Minorities/Females/Protected Veterans/Disabled