Technical Account Manager

We now have a great opportunity for a technical sales professional to join the team as our new Technical Account Manager. As a Technical Account Manager, you’ll act as a face to our business and a trusted advisor to a portfolio of customers - helping them maximise value from our solutions, align technology to their strategic goals, and drive adoption and satisfaction. You’ll work closely with both our internal teams and customers to ensure a seamless, high-quality experience across the entire customer lifecycle. This role is critical in our growth agenda to build new and leverage existing partnership opportunities across Noel Leeming Commercial Services.   Quick snapshot of the role:  Manage relationships from a day-to-day perspective and grow a portfolio of existing customers, ensuring high levels of satisfaction and retention. Identify and develop new business opportunities within accounts, including cross-sell and upsell of managed services, cloud, security, IT hardware, and professional services. Understand customer environments, objectives, and challenges to deliver tailored technical solutions and guidance. Coordinate with cross-functional teams to ensure successful solution design, customer onboarding, implementation, and support. Drive regular business and technical reviews with customers to identify growth opportunities. Proactively identify and collaborate to resolve technical issues, ensuring customer satisfaction and retention. Develop and maintain account plans and customer technology roadmaps. Maintain product knowledge to effectively manage current customer relationships. Present and demonstrate key solutions leveraging the TWG commercial, retail, and services channels aligned to the customers' needs.