DescriptionTrade Ally Account ManagerLocation: Remote New Jersey Ready to make a difference?ICF is seeking a Trade Ally Account Manager to join the growing Energy Efficiency Implementation team. The position will perform trade ally management activities for one or more utility clients under moderate supervision of the Sr Program manager with an emphasis on commercial and multifamily trade ally recruitment, engagement, and management. The scope of work for this role includes outreach, education and management of trade allies supporting energy efficiency programs in the commercial and multifamily sectors. The focus will be on direct management of implementation tasks, marketing, outreach, trade ally relationship development & management and overall program support to ensure targets are met in a cost effective and program compliant manner. Project management activities will include trade ally enrollment, operational management including metrics development, tracking & reporting, status reporting, relationship management and continuous improvement. This position will require occasional travel for trade ally engagement, quality control, marketing and outreach events, recruitment initiatives, and client meetings. Why you will love working here:
Quality of life: Flexible workplace arrangements, work-life balance
Investment of the community: Donation matching, volunteer opportunities
Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
And many, many more (Ask your recruiter for more details!)
What you will be doing:
Developing, tracking, and managing trade allies participating in both commercial and multifamily energy efficiency programs
Initiating quality control plans and monitoring trade ally performance
Tracking and management of program budgets including the implementation of reservation systems
Support the development of energy savings projections.
Training of trade allies, including evaluation of training needs, development of training materials and presentations to single or multiple trade allies
Tracking and enforcement of program requirements
Conflict resolution
Develop intimate knowledge of all the projects in development or to be developed by trade allies
Communication with client contacts at multiple levels of the organization. This will involve both formal meetings and informal email and phone contact
Maintain high customer satisfaction at all levels of the customer organization
Identification and solutions for new project opportunities for existing clients including involvement in the RFP and proposal process. This should also include exploration cross selling opportunities for existing clients in all business units
Support trade allies with application submission and project close out documentation needs
Must have a reliable vehicle for local travel. Requirements are up to 50% of the time throughout New Jersey for outreach, meetings, events, conferences, trainings and other duties as assigned. (reimbursement for mileage provided)
What we need you to have (minimum qualifications):
BA/BS in Business, Energy, Communications or a related discipline (or applicants can substitute one year of related experience for one year of education)
5+ years of industry experience in energy, program/project management, construction and/or related experience
Must have a valid driver’s license and successfully pass a Motor Vehicle Records (MVR) check and a drug screening
What would be useful (preferred qualifications):
Experience projecting and tracking budgets, developing status reporting, managing issues to resolution, and forecasting impacts on critical and non-critical paths
Trade ally and/or subcontractor management experience in the Energy Efficiency space
Experience with program/project management and customer service
Ability to provide direction to trade allies to successfully execute project tasks, control scope, budget and schedule
Experience managing external vendors/parties
Professional skills you will use:
Strong analytical, problem-solving, and decision-making capabilities
Team player with the ability to work in a fast-paced environment
Sound business ethics, including the protection of proprietary and confidential information
Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude
Proficiency with Microsoft Office Suite
Working at ICFICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process (http://careers.icf.com/us/en/accommodations) .Read more about workplace discrimination rights , the Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf) , or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. (https://www.icf.com/legal/equal-employment-opportunity)Candidate AI Usage PolicyAt ICF, we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.However, we understand that some candidates may require accommodations that involve the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected] . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.The pay range for this position based on full-time employment is:$88,817.00 - $150,989.00New Jersey Remote Office (NJ99)