IT Specialist (Systems Analysis)

Summary This position serves as a Field Support Lead reporting to the Aeronautical Information Systems Team located at the William J. Hughes Technical Center. Responsibilities This position provides support for the Federal NOTAM System (FNS). The employee participates as technical team member towards the development, enhancement, planning, conducting and documenting of processes for 2nd Level Engineering Site Support activities. These activities include support to NAS monitoring and the 2nd Level Help Desk and also include providing direct technical assistance to field personnel for the resolution of system or NAS issues, restoration of system or NAS services, and support to delivered system modifications. Principal duties of this position are to ensure the timely resolution of any immediate problem(s) and to ensure future occurrences are avoided. The employee leads problem analysis and restoration activities by facilitating analysis efforts across site personnel, 2nd level personnel, vendor support, and other external stakeholders. The employee is responsible to ensure issue information and status updates are logged in the appropriate issue tracking databases and communicated to all appropriate stakeholders and management as required. Regular duties of the position include: Providing technical input to all Site Support documentation to ensure accuracy and usability; Conduct of Site Support test activities and performance of Data Reduction and Analysis (DR&A) and other tasks in support of testing efforts including debugging and/or troubleshooting of issues; Analysis of system issues and providing of technical recommendations for resolution; Participation in Site Support keysite testing activities and data analysis to ensure system changes or updates satisfy all functional and operational requirements; Travel to sites for keysite testing, resolution of site issues or problems, installation of system modifications, or for site restoration activities Development of transition plans and procedures Additional duties include: Providing technical guidance and direction to Site Support team members Leading and coordinating Site Support efforts to resolve NAS system issues and ensuring proper communication of issue information to higher level management. Development of Site Support documentation including processes, procedures, briefings, and reports as required. Implementation and oversight of Help Desk and Site Support processes and procedures for supported systems. Applies experience and comprehensive technical knowledge applicable to his/her discipline, as well as an understanding of new technologies and methodologies, to solve complex problems and develop improved technical processes or systems. Considers the objectives of the major subdivision and LOB/SO when developing, integrating, and implementing solutions to diverse, complex problems. Assignments frequently require knowledge and experience working across functional and/or organizational lines. Typical assignments may include: complex system design and integration; extensive research and analyses; investigation and inspection activities; compliance and enforcement actions; and direct responsibility for project/program management. Develops plans, techniques, and policies to address current or anticipated problems and issues. Requirements Conditions of Employment We are not accepting applications from noncitizens. Qualifications For additional information please view the complete OPM qualification standard for IT Specialist, please visit: Information Technology (IT) Management Series 2210 (Alternative A) (opm.gov) To qualify for this position you must demonstrate in your application that you possess at least one year of specialized experience equivalent to FV-I / FG/GS-13. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position. Specialized experience is: Experience in establishing a 24x7 site support Team and providing real-time second level support on complex computer programs and systems in the National Airspace System. Applicants should include examples of specialized experience in their work history. Qualifications must be met by the closing date of this vacancy announcement. Some, all, or none of the applicants may be interviewed. Selection may be made from this announcement or from ACT-ATO-24-AJW1700-90952. Education Additional Information We may use this vacancy to fill other similar vacant positions. Position may be subject to a background investigation. A one-year probationary period may be required. The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. www.faa.gov/jobs/workinghere/financial-disclosure-requirements The U.S. Department of Transportation strives to ensure that equity, transparency, accountability, collaboration, and communication permeate all that we do for the betterment of the Department, the traveling public, and our nation. As such, DOT values a highly diverse workforce of persons who promote a culture of belonging by respecting the personal dignity and worth of each individual and fostering a positive environment where all feel safe and welcome. If these commitments coincide with your personal ideals and professional aspirations, please consider joining the DOT family. Leave Enhancement: FAA organizations may offer enhanced annual leave accrual to newly appointed or reappointed employees. In order to receive consideration for such a benefit, applicants' prior non-Federal service or active duty uniformed service must directly relate to the duties of the position to which appointed. Granting enhanced annual leave is at the sole discretion of the hiring organization, and granting such benefit is not an entitlement nor guaranteed to any newly hired employee. As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA. In lieu of providing a KSA narrative response in the text box listed below each KSA, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate. Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the KSAs listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical order and referred to the selecting official for consideration. Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may impact your rating or may result in you not being considered for the job. This is a bargaining unit position. This position is represented by AFGE 200: OPS Support AT Tech Center. Links to Important Information: Locality Pay , COLA