Sr Principal Platform Architect

Ready to shape enterprise strategy at the highest level? Join us as a Senior Principal Architect (IC6) and become the architect of architects, guiding platform vision and governance for our largest, most strategic customers. Engage with CxO leaders, define enterprise roadmaps, and drive business outcomes at global scale. About The Role This is a program-level architecture role designed for our most strategic and complex customers. As a Senior Principal Architect, you will act as the architect of architects, shaping platform strategy, governance, and value realization across enterprise-scale programs and multi-geo environments. Your purpose is to engage at the executive level (CxO and Enterprise Architects), define a long-term architecture vision, and ensure all delivery teams—ServiceNow, partner, and customer—align to that vision to drive business outcomes at scale. What You Will Do Own enterprise platform strategy across large, multi-workflow, multi-geo engagements. Engage with CIO/CTO and senior stakeholders to align platform vision to business objectives and outcomes. Serve as the program-level governance leader, setting architectural standards and guiding Principal Architects and partners. Define governance frameworks and operating models for complex delivery environments. Anticipate and mitigate strategic risk across programs, ensuring scalability and platform health. Provide thought leadership across industry forums and influence ServiceNow product direction with feedback from the field. What Success Looks LikeServiceNow is positioned as the strategic enterprise platform for the customer. Business outcomes are achieved through alignment of strategy, design, and execution. Governance standards and architectural decisions are consistently applied across all programs and partners. You are recognized as a trusted advisor to CxO stakeholders and a mentor to architects in the ecosystem. Qualifications Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.15+ years of experience in enterprise architecture, solution strategy, and program leadership. Proven experience engaging at CIO/CTO level to influence platform direction and business outcomes. Track record of defining multi-workflow, enterprise-scale architectures and governance models. Strong ability to operate as a program-level architect, guiding multiple teams and partners toward a unified vision. Expertise in platform strategy, integration patterns, and complex delivery governance. ServiceNow Certified Master Architect (CMA) plus other architecture and governance framework certifications are highly desirable. Why This Role is Different This is not a delivery execution role. It is a strategic, high-impact position for architects who can shape the future of the platform at enterprise scale. If you thrive on engaging executives, setting vision, and influencing large, complex programs, this is the role for you.