Senior Dispute Resolution Specialist - General Insurance

Senior Dispute Resolution Specialist – General InsuranceThis role is for highly experienced senior dispute resolution professionals with a strong background in financial complaints, negotiation, and case investigation. If you have a proven track record in resolving complex disputes and applying legal principles in general insurance at a senior level, we want to hear from you.Key Responsibilities:Manage and resolve complex, escalated complaints in general insurance.Conduct in-depth investigations, identifying key issues and gathering relevant information.Apply AFCA resolution criteria and legal principles to achieve fair and efficient outcomes.Mentor and guide dispute resolution staff, ensuring high standards of case management.Complaint Areas:Domestic Insurance (home, contents, car)Travel, ticket, and pet insuranceSickness, accident, and strata title insuranceSmall business and farm insurancePlease note: This is a senior-level position. If you have previously applied for a Dispute Resolution Specialist role at AFCA, we encourage you to keep an eye on future vacancies that may better align with your experience. To stay updated, follow us on LinkedIn or visit our careers page.