Retail Buyer's Agent Manager

As the Retail Buyer’s Agent Manager, you’ll be a key driver in evolving our buyer’s agency modelcollaborating closely with franchisees and in-store agents to deliver exceptional customer experiences and fuel measurable growth.You’ll strategically guide franchisees as they implement and expand the buyer’s agency model in their stores, while hands-on managing and empowering in-store buyer’s agents to ensure consistent performance, compliance, and quality across the national network. What you'll do:Lead onboarding, training, and ongoing development of Retail Buyer’s Agents to ensure top performance and complianceCoach and support in-store Buyer's Agents (BAs) with tools, scripts, and strategies to drive customer success and KPI achievementAct as the primary buyer’s agency contact for franchisees, supporting them to successfully launch, manage, and grow their Retail BA offeringConsult with franchisees on:Buyer’s agent recruitment and succession planningSetting realistic growth goals and expectationsIntegrating BA workflows with broker flowsStore setup, tools, systems, and compliance requirementsMonitor and analyse performance metrics, driving accountability and improvement plans where neededEnsure compliance with licensing, legal, and operational standards across the networkFoster collaboration through the “Connect” referral model, promoting cross-store client referrals and best practicesSupport franchisees and Retail BAs with local marketing initiatives that drive awareness of the buyer’s agent offeringDrive strategic growth by documenting best practices and advocating for franchisee needs in company-wide planning