Overnight Front Office Supervisor

We are seeking a night expert who is dynamic, energetic, a people person who thrives on a busy overnight environment to join our busy Front Office Department as an overnight Supervisor at Ibis Sydney Darling Harbour. This role will include exposure to all areas of the Front Office function including reception, concierge, and switch/communications.The role provides excellent opportunities for growth and exposure in Front Office. The successful candidates will be enthusiastic team players who thrives in a fast-paced environment. In this role the overnight star will:Maintain high quality of guest services primarily in the areas of arrivals, departures, rooming, special needs and guest enquiriesResponsible for optimising hotel occupancy and room rateHandle guest complaints professionally and effectively Assist Front Office Management to operate a highly proficient and productive front office of the hotelDirect team to ensure exceptional customer service is delivered at all timesAssist the Night Manager in a variety of check and balance procedures